Sr. Client Development Manager, Self-Service Solutions

Epsilon Santa Barbara , CA 93101

Posted 5 months ago

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with top performers at CJ Affiliate by Conversant to make a real difference in how top brands run their businesses. We are the world's leading affiliate marketing network- we transform digital marketing with the help of big data and business intelligence. We help advertisers drive more sales and expand their reach- and we want to hear from you!

We are currently seeking a Sr. Client Development Manager of Self-Service Solutions with CJ Affiliate.

A large segment of CJ's clients enjoys the platform, publisher network, develop strategy and manage execution of the affiliate marketing program without additional channel management services. The Self-Service solutions team is dedicated to the engagement, enablement and growth of this business. They also contribute to initiatives that have scalable impact to additional CJ lines of businesses.

Do these things interest you? You will:

  • Position CJ Affiliate as the go-to self-service platform for affiliate marketing.

  • Understand Self-Service customers' needs, enable total accessibility of CJ's offerings, develop customers' expertise, drive solution adoption.

  • Develop quarterly/annual plans to meet key business objectives.

  • Leverage data to demonstrate results and report on health of the self-service business.

  • Work across CJ functions (Product, Engineering, Publisher Development, Data Science, Technical Support, Finance, Legal, Marketing, Business Systems, Advertiser Operations) to develop enhancements to all aspects of the client experience and drive growth of client's affiliate marketing programs.

  • Drive key initiatives that impact clients across Self-Service (and sister teams supporting Point of Contact service level and Agency partnership lines of businesses), including creation of customer surveys, webinars, videos, blog posts, and newsletters.

  • Create and execute client communication plans to drive better outcomes.

  • Design frameworks for new Self-Service solutions with efficiency, automation and scale in mind.

  • Build tools in collaboration with CJ functions or develop business case for external tools, that enhance CJ's capabilities.

  • Negotiate contract commercials with clients when necessary.

  • Lead, manage and provide career development of a direct report.

What we look for:

  • Bachelor's Degree from a four-year college or university, or equivalent work experience.

  • 7-10 years of experience working in digital marketing.

  • A strategic thinker with the ability to develop new ideas, challenge the status quo and affect change.

  • Successful project manager who can ensure accountability of stakeholders, meet deadlines and competition of project goals.

  • Critical thinker with the ability to creatively solve complex business problems.

  • Strong data analytics skills to uncover business trends and report on results of initiatives.

  • Strong collaborator that works well on team initiatives and influence outcomes.

  • Strong presentation and communication skills, written and verbal.

  • Effective communicator in senior leadership settings.

  • Proven leadership and coaching skills.

  • Comfortable with daily priorities shifting between on-going and new initiatives.

  • Experience in working with remote teams is a plus.

  • SaaS experience is a plus.

  • Familiarity with Pendo, Marketo, Salesforce is a plus.

  • Proficient knowledge of the Microsoft suite of products.

Why CJ Affiliate?

CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.

We offer comprehensive benefits including; competitive compensation, aggressive 401K match program, health and dental insurance, flexible time off, an Employee Stock purchase plan, fitness membership reimbursement, backup care program, flexible spending accounts, charitable donation matching and much, much more! Our benefits are designed to care for you and your family to keep you healthy - physically, emotionally, financially and socially.

CJ Affiliate is a business unit within Conversant and Epsilon which is part of Alliance Data, a top performing Fortune 500 company also included in the S&P 500- NYSE: ADS.

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Alliance Data is an Equal Employment Opportunity employer

Alliance Data participates in E-Verify

#LI-DT

#advertiser-development


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VIEW JOBS 6/18/2019 12:00:00 AM 2019-09-16T00:00 Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with top performers at CJ Affiliate by Conversant to make a real difference in how top brands run their businesses. We are the world's leading affiliate marketing network- we transform digital marketing with the help of big data and business intelligence. We help advertisers drive more sales and expand their reach- and we want to hear from you! We are currently seeking a Sr. Client Development Manager of Self-Service Solutions with CJ Affiliate. A large segment of CJ's clients enjoys the platform, publisher network, develop strategy and manage execution of the affiliate marketing program without additional channel management services. The Self-Service solutions team is dedicated to the engagement, enablement and growth of this business. They also contribute to initiatives that have scalable impact to additional CJ lines of businesses. Do these things interest you? You will: * Position CJ Affiliate as the go-to self-service platform for affiliate marketing. * Understand Self-Service customers' needs, enable total accessibility of CJ's offerings, develop customers' expertise, drive solution adoption. * Develop quarterly/annual plans to meet key business objectives. * Leverage data to demonstrate results and report on health of the self-service business. * Work across CJ functions (Product, Engineering, Publisher Development, Data Science, Technical Support, Finance, Legal, Marketing, Business Systems, Advertiser Operations) to develop enhancements to all aspects of the client experience and drive growth of client's affiliate marketing programs. * Drive key initiatives that impact clients across Self-Service (and sister teams supporting Point of Contact service level and Agency partnership lines of businesses), including creation of customer surveys, webinars, videos, blog posts, and newsletters. * Create and execute client communication plans to drive better outcomes. * Design frameworks for new Self-Service solutions with efficiency, automation and scale in mind. * Build tools in collaboration with CJ functions or develop business case for external tools, that enhance CJ's capabilities. * Negotiate contract commercials with clients when necessary. * Lead, manage and provide career development of a direct report. What we look for: * Bachelor's Degree from a four-year college or university, or equivalent work experience. * 7-10 years of experience working in digital marketing. * A strategic thinker with the ability to develop new ideas, challenge the status quo and affect change. * Successful project manager who can ensure accountability of stakeholders, meet deadlines and competition of project goals. * Critical thinker with the ability to creatively solve complex business problems. * Strong data analytics skills to uncover business trends and report on results of initiatives. * Strong collaborator that works well on team initiatives and influence outcomes. * Strong presentation and communication skills, written and verbal. * Effective communicator in senior leadership settings. * Proven leadership and coaching skills. * Comfortable with daily priorities shifting between on-going and new initiatives. * Experience in working with remote teams is a plus. * SaaS experience is a plus. * Familiarity with Pendo, Marketo, Salesforce is a plus. * Proficient knowledge of the Microsoft suite of products. Why CJ Affiliate? CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you. We offer comprehensive benefits including; competitive compensation, aggressive 401K match program, health and dental insurance, flexible time off, an Employee Stock purchase plan, fitness membership reimbursement, backup care program, flexible spending accounts, charitable donation matching and much, much more! Our benefits are designed to care for you and your family – to keep you healthy - physically, emotionally, financially and socially. CJ Affiliate is a business unit within Conversant and Epsilon which is part of Alliance Data, a top performing Fortune 500 company also included in the S&P 500- NYSE: ADS. Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting. Alliance Data is an Equal Employment Opportunity employer Alliance Data participates in E-Verify #LI-DT #advertiser-development Alliance Data Santa Barbara CA

Sr. Client Development Manager, Self-Service Solutions

Epsilon