Sr. Claims Specialist Large Loss/Litigation

Esurance San Francisco , CA 94118

Posted 1 week ago


Esurance is looking for a Sr. Claims Specialist to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential.

This position will join our large loss team handling complex injury and litigation claims.

If you're looking for a career at a socially conscious company that offers great benefits including matching 401k and tuition reimbursement then you may have just found your new home.

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.


  • Handles claims in accordance with Esurance's Claims Best Practices, Litigation Management Protocols, and state laws and regulations.

  • Applies expertise in the handling and resolution of automobile and homeowners liability claims to include recognizing exposures, setting appropriate reserves, interpreting policies and analyzing coverage, determining liability, reviewing medical records, bills and other documentation, evaluation, and negotiation.

  • Utilizes appropriate tools to assist with claim evaluations.

  • Presents cases and makes recommendations for authority to management

  • Manages litigated claims by developing litigation plans, strategies, and directing defense counsel throughout the litigation process.

  • Makes appropriate material damage assignments and handles initial rental assignments including handling repair and/or rental questions from the customer.

  • Identifies and refers claims for subrogation.

  • Makes appropriate referrals to SIU.

  • Attends arbitrations and/or settlement conferences, as needed.


  • Detail-oriented with strong organizational, negotiation, influential, and customer service skills.

  • Able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

  • Demonstrated ability to effectively manage relationships with both internal and external customers.

  • Excellent communication skills both oral and written with strong presentation skills.

  • Strong analytical and problem solving skills.

  • Demonstrated knowledge with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.

  • Superior knowledge of medical treatments and understanding of the relationship between vehicle impact and claimed injuries.

  • Demonstrated ability to handle complex claims involving issues of coverage, liability and significant injuries.

  • Ability to recognize and negotiate liens

  • Possesses or has the ability to obtain and maintain adjuster licenses in required states

Experience / Education:

  • Bachelor's degree with five years claims adjusting experience of increasing complexity required.

  • Alternatively, Associate's degree with seven years claims adjusting experience of increasing complexity required.


At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

  • Medical, vision, and dental insurance

  • Life Insurance

  • Accidental death and dismemberment coverage

  • Wellness tools and coaching

  • Group critical illness coverage

  • Accident indemnity and hospital indemnity plans

  • Group legal

  • Student Loan Repayment Program

  • Identity Protection


  • 401(k) plan with annual matching contribution

  • Choice Dollars

  • Referral bonuses

  • Performance-rewarding bonus system

  • Tuition assistance program (up to $5,250 per year)

  • Health savings and flexible spending accounts

  • Commuter benefits

Family & community

  • Adoption assistance

  • Buckle Up Baby program

  • Pet insurance discount

  • Charitable gift matching

  • Give Time, Get Time volunteer program

  • Employee Assistance Program

Time off

  • Paid time off (holidays, vacation, personal days)

  • Short-term disability

  • Long-term disability (employee-paid option)

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Sr. Claims Specialist Large Loss/Litigation