Sr Business Systems Analyst, Business Operations

Disney Burbank , CA 91506

Posted 5 months ago

Job Description:

The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company's most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network.

Role Overview:

This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer.

The successful candidate will be able to:

  • Get up to speed quickly with regard to operational and technical processes

  • Solve problems with an appropriate level of urgency

  • Develop strong relationships with technical, digital, compliance, and operations teams

  • Manage work in a disciplined and organized manner

  • Communicate clearly and effectively, both orally and in writing

Job Type

Full Time

Segment

The Walt Disney Company (Corporate)

Category

Technology

Basic Qualifications

  • 2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including:

  • Working with cross-functional teams

  • Process mapping and documentation

  • Proactive problem solving skills

  • Strong relationship building skills

  • Excellent written and oral communication skills, including appropriate judgment regarding

  • How to adjust to different audiences

  • When and how to keep peers, partners and supervisor abreast of activities

  • Able to multi-task in a busy business environment

  • Well organized with strong attention to detail

  • Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated

  • Passion for ensuring a positive and seamless Guest experience

  • Constant drive for improvement

Business

The Walt Disney Company (Corporate)

Required Education

  • Bachelor's degree, preferably in technical discipline

Preferred Qualifications

  • Experience with:

  • Payments/transaction processes, including familiarity with digital wallets

  • Digital technology, including familiarity with native/hybrid app architecture and design principles

  • Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc.

Postal Code
91506

Responsibilities

Lead efforts to resolve operational and technical issues:

  • Assess business impact and assign severity level

  • Coordinate with internal and external partners to identify root cause

  • Facilitate timely remediation

  • Prepare post mortem reports

Lead test coordination:

  • Manage test support requests;

  • Clarify test objectives, including specific high-level test cases

  • Review detailed test scripts to ensure they cover all test cases

  • Work with bank issuer to provide test data and accounts to support execution of test cases

  • Facilitate test execution;

  • Schedule meetings between Disney business units and bank issuer to conduct joint testing

  • Monitor and share test results

  • Work with partners to troubleshoot test region issues

  • Manage software/system updates that directly support or impact Disney Visa Card initiatives.

Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments

  • Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects

  • Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection

  • Work with compliance partners and other key stakeholders to facilitate data security assessments

  • Flag potential risks and escalate them to management.

  • Develop and maintain process documentation.

Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows

  • Document guest experience and data flows

  • Create report layouts with field definitions

  • Document troubleshooting and triage processes, including monitoring and escalation protocols

  • Maintain lists of all systems/platforms/servers that support program.

  • Develop requirements to support marketing / payment / technology initiatives.

  • Provide input to functional and technical requirements that support business objectives

  • Document use cases and supporting operational / information / control processes

  • Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols

  • Manage work in well organized and systematic manner.

Identify and coordinate with key technology stakeholders needed to complete tasks

  • Equip them with appropriate context and details regarding objectives

  • Develop step-by-step approach to tackling work, with assigned dates and stakeholders

Job Description

The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company's most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network.

Role Overview:

This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer.

The successful candidate will be able to:

  • Get up to speed quickly with regard to operational and technical processes

  • Solve problems with an appropriate level of urgency

  • Develop strong relationships with technical, digital, compliance, and operations teams

  • Manage work in a disciplined and organized manner

  • Communicate clearly and effectively, both orally and in writing

Basic Qualifications

  • 2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including:

  • Working with cross-functional teams

  • Process mapping and documentation

  • Proactive problem solving skills

  • Strong relationship building skills

  • Excellent written and oral communication skills, including appropriate judgment regarding

  • How to adjust to different audiences

  • When and how to keep peers, partners and supervisor abreast of activities

  • Able to multi-task in a busy business environment

  • Well organized with strong attention to detail

  • Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated

  • Passion for ensuring a positive and seamless Guest experience

  • Constant drive for improvement

Required Education

  • Bachelor's degree, preferably in technical discipline

Preferred Qualifications

  • Experience with:

  • Payments/transaction processes, including familiarity with digital wallets

  • Digital technology, including familiarity with native/hybrid app architecture and design principles

  • Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc.

Responsibilities

Lead efforts to resolve operational and technical issues:

  • Assess business impact and assign severity level

  • Coordinate with internal and external partners to identify root cause

  • Facilitate timely remediation

  • Prepare post mortem reports

Lead test coordination:

  • Manage test support requests;

  • Clarify test objectives, including specific high-level test cases

  • Review detailed test scripts to ensure they cover all test cases

  • Work with bank issuer to provide test data and accounts to support execution of test cases

  • Facilitate test execution;

  • Schedule meetings between Disney business units and bank issuer to conduct joint testing

  • Monitor and share test results

  • Work with partners to troubleshoot test region issues

  • Manage software/system updates that directly support or impact Disney Visa Card initiatives.

Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments

  • Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects

  • Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection

  • Work with compliance partners and other key stakeholders to facilitate data security assessments

  • Flag potential risks and escalate them to management.

  • Develop and maintain process documentation.

Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows

  • Document guest experience and data flows

  • Create report layouts with field definitions

  • Document troubleshooting and triage processes, including monitoring and escalation protocols

  • Maintain lists of all systems/platforms/servers that support program.

  • Develop requirements to support marketing / payment / technology initiatives.

  • Provide input to functional and technical requirements that support business objectives

  • Document use cases and supporting operational / information / control processes

  • Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols

  • Manage work in well organized and systematic manner.

Identify and coordinate with key technology stakeholders needed to complete tasks

  • Equip them with appropriate context and details regarding objectives

  • Develop step-by-step approach to tackling work, with assigned dates and stakeholders

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Systems Analyst AUS

Aramark Corporation

Posted 2 weeks ago

VIEW JOBS 10/5/2019 12:00:00 AM 2020-01-03T00:00 Overview About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description Position Description: ARAMARK is looking for highly motivated and energetic individual to join our Oracle Applications team as a full time employee. This individual is primarily responsible for Oracle Financials, Purchasing, Inventory and related modules support. And, should be able to work with the business teams, Oracle developers, database administrators, business analysts, Oracle fusion middleware teams etc. This person is expected to work out of the Burbank office Monday through Friday during normal business hours. This position is exempt. Essential Functions: * Develop, implement and support business solutions in Oracle R12 E-Business Suite environment particularly in General Ledger, Payables, Purchasing, iProcurement, Inventory, Order Management modules, Asset Management, Projects, Internet Expenses and E-Business Tax modules * Work with Oracle Support for knowledge and issue resolution * Support month end Period close activities. * Support reconciliation between sub-ledgers and General Ledger. * Create test scripts, lead and perform system testing. Support user acceptance testing and go live. * Assure adherence to all IT controls and maintain alignment with IT Strategies * Manage application lifecycles including release planning (enhancement/upgrade), maintenance (bug fix and routine patching) * Perform other duties as assigned or requested 123Indeed321 Qualifications Qualifications and Experience: * A Bachelor's Degree in Computer Science or related field is preferred. * Very good understanding of Financial and Accounting concepts * 7 + years of experience as a functional analyst in Oracle Applications 11i / R12 * Expert in Oracle General Ledger, Payables, Purchasing, iProcurement, Inventory, Order Management, Asset Management, Projects, Internet Expense, Sub-ledger Accounting modules * Very good knowledge of AME, Workflow * Knowledge in Payables and Purchasing integration with Vertex, General Ledger integration with Hyperion a plus * Expert in application support including problem analysis and resolution * Able to work as a liaison between the business community and technical teams * Possesses excellent problem solving and communication skills (written and verbal) * Knows how to use TOAD or other SQL tools to be able to write simple queries to perform data validations and to support end users. * Capable of working in a fast paced, dynamic, team-oriented environment. * Should be able to work independently under minimal supervision Aramark Corporation Burbank CA

Sr Business Systems Analyst, Business Operations

Disney