Sr Business Process Analyst, Transactional Material - Telecommute

Unitedhealth Group Inc. Hartford , CT 06183

Posted 2 months ago

You are a thought leader who thrives on developing new solutions to solve tough challenges. As a critical member of our business analysis team, you will help rewrite the future of UnitedHealth Group. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions?

We have an opportunity for a Business Analyst to work with our group. As a Business Analyst, you will be empowered to support short and long term operational / strategic business activities; develop, enhance and maintain operational information and models that will have an impact on business decisions. In this leadership role, you will have the opportunity to take the contributions of analysts and create valuable solutions to improve the health care system. Join us! Your passion for performance can fuel your life's best work.(sm)

Become a part of the UHC Correspondence Management & Development Team. In this role, you will be responsible for end-to-end business process activities around our claims related member fulfillments, such as the Explanation of Benefits, Integrated Denial Notice, and Member Remittance Advice. Our team manages and improves processes along the way, serving as liaison to various Business partners across the organization, as well as both upstream data/claims applications and downstream print and archiving applications.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Participate and support of project teams; responsible for implementing portions of project plan

  • Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate

  • Organize and facilitate problem - solving discussions with business sponsors and IT Management to resolve issues requiring a focused approach to maintain project continuity

  • Assess, interpret, and analyze customer needs and requirements

  • Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents

  • Analysis and design of Business Process Models for identified areas within an assigned project

  • Actively participate in business unit related meetings

  • Support the business unit officers by acting as a liaison between business unit and IT staff; share information between these two groups, facilitate communications and knowledge transfer where required

  • Provide alternatives, recommendations and assistance to users, managers, and executives, related to the requirements and new business processes

  • Provide assistance and support in process change planning, including the definition and design of business processes, policies, and procedures for impacted areas of the business

  • Identify solutions to non-standard requests and problems

  • Solves complex problems and / or conducts complex analyses

  • Support application testing strategy and execution with project teams to ensure solution will meet the business objectives of the requirements

  • May lead and / or mentor other associates; may assist management and / or provide recommendations for associate development, training and input for performance appraisals

  • May develop company / department strategic business plans and / or action plans including identification of objectives, goals and strategies

  • Facilitate requirement gathering from non - technical business personnel

  • Articulate complex ideas, issues and designs to varied audiences; communicate project objectives, scope and direction to the project team; assist in educating IT staff on business vision and plan

  • Work with minimal guidance; seeks guidance on only the most complex tasks

  • Works with a sense of urgency and provides quick response times

  • Regular and consistent attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in a related functional area or equivalent work experience

  • 3+ years of experience as a Business Analyst facilitating and documenting requirements (such as process flows; use cases; and / or business requirements documents) gathered from both business and IT counterparts

  • 3+ years of proven success in leading programs/projects through the entire life cycle

  • Intermediate level of proficiency with PC based software programs including MS Word, Excel and PowerPoint

  • Demonstrated ability to plan and execute project plans including work breakdown, resource estimates activity planning, resource scheduling, project administration, and status reporting

  • Demonstrated experience in participating in system application design, process modeling, business value analysis and business process design and in developing and writing clear functional / technical business requirements

  • Knowledgeable in software development lifecycle (SDLC) processes, roles, responsibilities and deliverables

Preferred Qualifications:

  • 1+ years of experience as a Systems Analyst and/or Data Analyst

  • 1+ years of experience in Healthcare / PBM

  • 1+ years of experience with SQL

  • Thorough understanding of healthcare systems (authorizations, claims, referrals, eligibility, provider, etc.) and PBM; medical terminology; and PPO / managed care concepts

  • Strong analytical skills

  • Ability to interact with various levels of personnel, including middle, senior, lead positions as well as various levels of management

  • Ability to problem solve including prioritizing multiple tasks, priorities, projects and deadlines

  • Ability to shift priorities quickly

  • Skilled in authoring business requirements documents and other documentation as needed

  • Negotiation, facilitation, and consensus building skills

  • Ability to quickly acquire and apply knowledge

  • Experience with requirement Writing tools (Agile, Raven, ReqPro)

  • MS Project and Visio experience

  • Ability to work in a highly variable, virtual and matrix environment

  • Excellent ability to communicate ideas and analysis in a clear, quick and concise fashion to clients and colleagues

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Sr Business Process Analyst, Transactional Material, Business Analyst, Telecommute, Telecommuting, Telecommuter, Work From Home, Remote, Minnetonka, MN, Minnesota, Denver, CO, Colorado, Hartford, CT, Connecticut, Dallas, TX, Texas, Seattle, WA, Washington

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Sr Business Process Analyst, Transactional Material - Telecommute

Unitedhealth Group Inc.