Have a background in technology and a mind for business? Do you find the idea of building efficiencies that free the organization to deliver more value compelling? If this sounds like you, this could be the opportunity you are looking for!
Business Operations Manager role sits within the Office of the Chief Information and Product Officer (O-CIPO) whose primary mission is to position the P&T organization to deliver world-class customer experiences by amplifying a common vision & strategy which produce exceptional outcomes through our focus on simplicity, scale and value for customers, employees, and shareholders.
In this role, you will be part of the team responsible to evolve a rhythm of business that supports efficient planning and execution of people, financial, facility, reporting and other operational activities for P&T. The Sr.
Business Operations Manager will also be tasked with significant strategic initiatives as required in areas that span across all P&T functions. Efficiency optimizations (automation, process, policy or other) that enable the organization to scale will be key outcomes for this role. In pursuit of these outcomes, the Sr.
Business Operations Manager will perform data collection, analysis & reporting, problem, and solutions identification, communications, change management and put decision-ready proposals to leadership This role will periodically lead the development of presentations for our senior leadership team which may broadly inform on departmental evolution, illustrate areas of opportunity and/or put forward compelling strategic plans with points of engagement to realize those opportunities. With support from leaders across P&T, this person will put forward the story arch and assemble the supporting data and materials which enable our Chief Information Technology and Product Officer to deliver a clear and succinct message.
What you'll do in your role.
Ideal candidates have a track record of leadership, bring great communication and organization skills, can drive through ambiguity to align diverse stakeholder groups and deliver measurable business outcomes."
"Support P&T organization's development and delivery of multi-year roadmaps, organizational design, goal management, and execution of special projects on an as-needed basis.
Liaison across functional groups for process and policy changes, compliance issues, or department-wide initiatives.
Financial Health : Partner with Finance in P&T Budget Management, (Forecast, Accruals, Actuals, Reclass, Variance Management, Reconciliation and ongoing adjustment to Ops Plan) - Coordinate and drive budget alignment & accountability across P&T Domains with consistent reporting and proactive action to ensure financial targets are met.
Partner Mgmt. & Operations : Deliverables & Escalation Management, Partner Relationship Management, Partner Communications, Team or project specific Vendor QBRs, TPE/SOWs mgmt., RFP Support , Liaison with procurement & Contracts Management, Onboarding / Performance / Termination Support, Team specific Economics / Modeling
Portfolio Planning & Tracking : Executive Portfolio Summary Creation, CIO Quarterly Review support , Org Integrated Roadmap creation , Dependency management across department , Risks & Escalations Mgmt,
Portfolio Health Communication : Reporting & Analytics view , Value Delivery Articulation, OKR/Results Management, Transformation programs / Tools adoption
The experience you'll bring.
Bachelors Degree Related field
5+ years of experience in business administration, project management, or business operations role
2+ years of experience in a technical role
Business Analysis, Process Elicitation
Solid understanding of budget and financial planning cycles
Communications (verbal and written)
Superior PowerPoint skills with the ability to take complex theories and translate them into clear, understandable concepts
General knowledge of modern development/information technology and associated bodies of knowledge (background working in IT, familiarity with IT SDLC, development, or with IT vendors or systems a plus)
Proficient with MS Office suite and basic data structures - capable of performing basic queries and data manipulation
Proficient in or demonstrated track record showing aptitude to learn and adapt new skills especially in the use of applications for purposes of workflow and process automation
Basic Project management skills (scope, requirements, schedule, budget, status etc.)
Proven analytical skill and ability is essential. Experience with data analytics tools (excel, SQL,Tableau).