Sr Business Analyst (Us)

TD Bank Group Mount Laurel , NJ 08054

Posted 2 weeks ago

Job Requirements

Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB

Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle

Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery

Works independently as the senior or lead business analyst and coaches and guides members within area of expertise

Identifies and leads problem resolution for complex issues at all levels

Contributes to the communication and change management activities across multiple stakeholders

Must be eligible for employment under regulatory standards applicable to the position.

Job Description

The Sr Business Analyst plans, manages, leads and oversees the end-to-end delivery of requirements throughout the life-cycle of the project in alignment with the business and/or enterprise needs and strategies. Provides leadership and works collaboratively with stakeholders including business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LoB).

Qualifications

Undergraduate degree required

Business Analysis Accreditation is an asset

5+ years related business analysis experience required

Domestic & International Wire (including FX) processing with focus on Operations strongly preferred

Excellent communications, problem-solving and decision making skills.

Knowledge of inbound and outbound wire payment channels including customer facing channels for Commercial, Small Business and Retail customers strongly preferred

Travel - 25% travel locally and to Canada strongly preferred

Employment Type

Regular

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Business Analyst

Freedom Mortgage

Posted 2 weeks ago

VIEW JOBS 7/31/2020 12:00:00 AM 2020-10-29T00:00 Education and/or Experience: * Bachelors Degree required * Prior mortgage experience required Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Significant contact with the business users to communicate information and obtain feedback Customer Service Relationships: Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others. Forwards non-routine inquiries or requests to appropriate individual and/or department. Work Complexity: Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Summary: The Business Analyst will provide the Sales Call Center support for daily tasks and functions related to Call Center technology initiatives. The BA will contribute to the execution and tracking of technology pilots through scale. Ensures proper analysis of user impact, timely delivery, operational and cross functional impact, communication, and risk management. Essential Job Functions may include: * Responsible for monitoring user experience and tracking necessary information and/or data to provide analysis for call center/Sales needs. Must be able to identify and expedite issues through the proper channels * Responsible for coordinating user access,training, and resources to support the business. * Perform user acceptance testing as needed to ensure technologies are ready for business use * Provides analytical support for special projects: Including Outbound Campaign KPI monitoring and Individual Performance based reports * Work with Key Departments to ensure all functions within the Call Center are operating; Identify these key departments based on the problem/issue to ensure proper resolutions * Training of other resources (Sales, Operations, etc.) on key technology initiatives * 2nd level review of reports/analysis completed by Project Analyst Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This position has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Proficiency with Microsoft Office Excel. * Skills in complex problem solving, judgment, critical thinking and decision making. * Ability to be highly organized with an emphasis on accuracy and timeliness. * Ability to organize information and have attention to detail and accurately follow procedures. * Ability to QC your own work * Must be able to work rotating evenings and/or weekends if work demands. * Performs any other related duties as required or assigned * 2+ Years Mortgage Experience required Freedom Mortgage Mount Laurel NJ

Sr Business Analyst (Us)

TD Bank Group