Sr. Business Analyst

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to our community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We seek employees who bring passion, are highly collaborative, and thrive in a dynamic, diverse, and inclusive team. We work in a highly agile environment with a focus on quality and achieving real impact with our work. We are excited to have a team with a rich mix of experiences, with people who bring innovative approaches to their work, an excitement for looking at things from new angles, and a spirit of continuous improvement. Finally, we seek employees who embrace and live our core values of respect, recognition, communication, commitment, trust, innovation, and service. If this sounds like you, we invite you to apply.

Mass General Brigham's board and system-wide executive leadership are making significant investments in enterprise data and digital health, enabling innovation and transformation in the delivery of health care, research, and discovery. By building out core digital and data capabilities, we are supporting the achievement of Mass General Brigham's mission to drive growth and innovation in inpatient, ambulatory, and digital care. We are at the start of this journey, and we are looking for talented individuals from across the nation to join us in transforming healthcare and in achieving the expected outcomes of this strategy: improved patient care, quality of care, patient engagement, and efficiency in the delivery of healthcare with excellence.

In the achievement of these goals, Mass General Brigham's data and analytic teams are working together to build a system-wide data ecosystem. We are both leveraging current assets and building new, integrated solutions to provide a holistic set of industry-leading data and analytic capabilities, supporting Artificial Intelligence (AI), Machine Learning (ML), and real-time insights. Teams from Data and Analytics, Research Analytics, Clinical Data Science, and Information Systems are collaborating to build this new data and analytic ecosystem. To ensure success of this effort, Mass General Brigham is standing up a new Data and Analytics operating model with a goal of driving a level of standardization for data and analytic operations across the teams involved.

The value of investments in data and analytics were proven out during our response to COVID-19 as these investments were leveraged to stand up new reporting and analytic capabilities to support executive and clinical leadership on managing the pandemic. Our broad data and analytic community has come together across Mass General Brigham 's 14 healthcare sites with shared urgency, delivering analytic tools to our system that drove timely insights in both clinical and operational domains, resulting in effective delivery of critical care and in organizational efficiencies during a time of reduced resources.

Role Overview:

The Senior Business Analysts work with the Director of Product Management to:

1. Guides data validation exercises, including identifying, establishing, and supporting data quality standards to support the business need

2. Fully understand current and future state business processes and acts as a key trusted adviser

3. Track progress against project tasks / backlog items, while maintaining "big picture" perspective

4. Support the creation of materials for stakeholder presentations / communications with minimal support from Director of Product Management

5. Support execution of strategy and vision by communicating decisions, facilitating team meetings, responding to feedback, and drafting solutions

6. Leads discovery sessions about current state processes and documents process flows

Through this engagement model, the Senior Business Analyst support and execute on the data and analytic roadmap understanding the priorities and working in an Agile Scrum environment to deliver value to stakeholders.

Senior Business Analyst reports to the Executive Director of Transformation and Demand. The Senior Business Analyst will collaborate across the entire MGB Digital and play a key role in developing products in an agile method.

Success in the role will be measured by articulating and realizing end business value (e.g., revenue, cost, patient outcomes, physician satisfaction, etc.) and articulating, meeting / exceeding agreed upon MGB Digital operational metrics closely tied to excellence in delivery.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Articulate the value story of how data and analytics is positively impacting stakeholders

• Strong data discovery and investigative skills; data savvy with data analysis capabilities

• Create complex queries and distribute reports that meet business needs of departments at the hospital and across MGB

• Works with the Data Architect, Engineers, Data Governance to execute data analysis/data profiling as needed

• Support development on short-term delivery goals and long-term data and analytic roadmaps with clear articulation of expected value and why the work is prioritized

• Assists with test data management and execution oversight

• Drives requirements gathering sessions, and prepares and delivers presentations and work products/prototypes, as appropriate

• Translates business requirements into solution designs with developers

• Gathers and documents metrics and definitions; responsible for the creation and maintenance of the Data Dictionary during product development and collaboration with Data Governance to leverage data governance process

• Key member of scrum team to develop detailed plan to fill current state/future state gaps

• Executes overall business analysis efforts according to the overall project plan and team needs

• Prepares materials for stakeholder meetings, leads meetings as needed, and follows up with key notes and action items with direction from Director of Product Management

• Performs backlog refinement activities; translates requirements into User Stories with acceptance criteria

• Responsible for creation and communication of training documents as needed

• Defines and executes process-based end user testing scenarios

• Use/s the MGB values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Minimum of 5-7 years relevant experience in Data and Analytics, Healthcare and / or aligned field

• BA/S required; advanced degree preferred

• Working knowledge of SQL and Business Intelligence tools, such as Business Objects, Microsoft Power BI, Tableau or others preferred

• A strong foundation and experience in working in a complex healthcare environment is required

• Mix of experience on both technical and business side of healthcare

• Experience with data visualization tools

• Experience with Agile and Scrum preferred

• Deep consultative experience with demonstrated ability to translate business needs into technical programs which deliver real business value

• Strong track record of operational excellence in delivering products on time, in matrixed environment

SKILLS/ABILITIES/COMPETENCIES

• Excellent consultative skills, understanding business needs and translating those needs to technical requirements. Clear communication to business and technical leaders

• Storytelling: ability to communicate complex ideas in a way that is digestible to broad audience and leads to decision and action

• Experience with Agile methodology and practices; familiarity with being a BA in an agile environment

• Practices good communication and listening skills; ability to facilitate meetings, ask key questions and act on follow-ups

• Ability to analyze business processes, identify problems and offer solutions

• Demonstrates intermediate analytic / query skills and can summarize data findings

• Demonstrates logical, rigorous, and analytical problem-solving/critical thinking approaches

• Proactive and aware of critical dependencies; manages to deadlines and follows through on commitments

• Ability to independently manage ambiguity, embraces new information and learnings as they arise

• Builds relationships with stakeholders by demonstrating trust and expertise

• Strong project management skills

• Adept at establishing trusted relationships at all levels across the organization and collaborating across multi-functional teams to drive accountability, improve quality and change behaviors

WORKING CONDITIONS

• Standard office environment with possible local travel to MGB sites, vendors, and conferences
• MGB has implemented special hybrid working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g., from home) with the expectation to come into the office 1-2 days per week.