The Information Technology division is responsible for global technology strategy and applications, corporate systems, infrastructure, and operations for the company's worldwide media portfolio. The IT portfolio includes technology for Broadcast and Cable TV, Universal Pictures, News, Parks and Resorts, Sports and Olympics, Digital, Media Labs, and Sales, Research and Analytics, and NBCUniversal's International group. The division is comprised of a team of technologists who are responsible for partnering with the lines of business to drive their individual technology strategies, as well as maintaining a solid core technical foundation, enabling the company to manage financial & HR systems, email, network, data and technical service centers, etc.
The Sr. Analyst, Business Engagement, in conjunction with the Manager, Business Engagement, will serve as the liaison and trusted advisor between NBCU Studio Operations, based in Universal City, CA, and Enterprise Technology (ET) which provides IT Infrastructure (network, compute, storage, telecom, workplace, and operations) services. This position reports to the Manager, Business Engagement. This role will serve as a point of contact for Studio Operations and will help represent ET strategies, services, and capabilities executing on key projects.
This position requires strong communication, influencing, and project management skills. Also important is the ability to establish and maintain key relationships both within ET and Studio Operations as well as interact with diverse stakeholders and partners with a "business relationship" mindset. While a strong technical foundation is essential for this role, the Sr. Analyst, Business Engagement, will also be expected quickly to develop deep business acumen and understand the strategic objectives, major events, and pressures for Studio Operations.
Sr. Business Analyst, Business Engagement's key responsibilities:
Develop a working knowledge of Studio Operations business, strategy, and key priorities
Partner closely with Studio Operations by actively participating in regular staff/team meetings
Act as a change agent, championing innovation on the customer's behalf
Provide budgeting for IT Infrastructure related projects including forecasting, actuals tracking, cost benefit analysis, level of effort, variances, and other finance related information
Create and provide project related deliverables including meeting minutes, requirements documents, and project estimates
Provide guidance and navigate the ET services catalog and processes on behalf of Studio Operations
Help manage the prioritization, resource allocations, and budgeting for projects approved by Studio Operations and ET Leadership
Strictly adhere to the NBCU Project Management Methodology and reporting requirements
Partner with engagement team to ensure delivery against business expectations
Communicate Studio Operations infrastructure needs and demands to each of the ET pillars: Network, Client Services, Operations, and Hosting Services.
Manage delivery of projects across all key stakeholders within Studio Operations, ET, and third-party vendors.
Act as an escalation point for all BE related matters, including non-business hours outage calls, and operational activities
Collaborate effectively across IT and Studio Operations to share/leverage learnings, minimize duplication of effort, and implement streamlined solutions
Provide hands-on direction in operational activities related to Incident Management and Problem Resolution that impact Studio Operations workflows and infrastructure.
Facilitate notifications from ET to ensure awareness of operational events and prevent disruption to Studio Operations activities
Ensure compliance of all IT governance and SOX related documentation by required due dates
B.S./B.A. degree in related field (or equivalent work experience)
3+ years' work experience in related field
Minimum 3 years of experience working on infrastructure related projects with proven record of successful completion
Solid documentation skills and proficiency with MS PowerPoint, MS Visio, MS Word, MS Excel, MS Project or related applications
Ability to effectively present ideas and communicate with senior leadership
Results- and goal-oriented, with initiative to work until job is complete
Appropriate sense of urgency and commitment for critical deliverables
Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership Deep understanding of application and infrastructure technologies
Interested candidates must submit a resume/CV online to be considered.
Willingness to travel and work overtime, and on weekends with short notice.
Available outside of regular work hours
Experience within media entertainment industry
Adaptable individual contributor who can perform effectively under pressure and through significant change.
Service-orientated with a track record of improving service levels and client satisfaction in a matrixed operating environment
Must be flexible and have a creative approach to business, with demonstrated track record of aligning IT objectives and programs to business goals and strategies
Personally and professionally self-aware with ability to interact productively with employees at all levels
Careful listener with the confidence to make tough decisions about difficult issues; natural propensity to make others feel that their view points and perspectives are adequately considered
A true collaborator and team player who can encourage and promote one team across IT disciplines to meet common goals and add value to the business
Experience working on a team with motivated, cross-functional individuals, within a matrix organization, to meet aggressive business demands
Strong written and verbal communication skills with ability to relate complex information to both technical and non- technical audiences