Sr Business Analyst

National General Winston Salem , NC 27108

Posted 5 days ago

Job Description:

Job Description

Primary Purpose:

Responsible for providing business analytical support by documenting business requirements for the development of new business systems and enhancements to existing systems. Contribute to solving problems by becoming expert in the business workflows and use of applications as well as existing system functionality. Seek positive outcomes by working closely with technology teams, operations, IT department, vendors, other departments and business resources to identify and implement solutions that support the business unit goals. Participate in large complex cross functional projects at a very detailed level while maintaining alignment with organizational goals.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Gather and document quality user requirements and create supporting documentation per established procedures (i.e. requirements, BRD)

  • Document and analyze AS IS and TO BE business processes ensuring that underlying issues and concerns are addressed with project deliverables

  • Assist in the execution of a project by leading requirement review meetings with IT and business partners to obtain sign-off

  • Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need, driving efficiency and streamlining processes

  • Work with business and the development team to review and approve solutions/design ensuring transparency across the teams

  • Work with test lead to define testing strategy and identify use cases

  • Lead or Participate in monitoring and approval of test results

  • Lead User Acceptance Testing with business representatives when needed

  • Work with training department to develop training strategy; define training requirements

  • Coordinate roll out activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users

  • Complete production acceptance of change which includes end user participation and validation of successful implementation

  • Monitor or Lead post production support by performing knowledge transfer to Support team to ensure they are able to investigate and resolve issues; provide guidance and/or help in investigating and resolving issues

  • Post implementation review and contribute to identification of lessons learned

  • Participate in and/or lead project meetings as needed; publish meeting minutes

  • Manage some or all aspects of projects including creation of project timeline with individual tasks, quantify and track project benefits and identify impacts across the organization

  • Provide project updates considering current vs. planned status including identification of issues and risks and mitigation approach

  • Prepare formal presentations, written reports and general project documents as deemed appropriate including workflows and new process documentation

  • Plan and organize assignments to achieve objectives in a timely manner in accordance with applicable quality standards

  • Inform Management of any facts, events or information that may impact the success of a project or deliverable

  • Mentor and provide guidance to junior members of the team

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree or in-lieu of degree, equivalent education, training and work-related experience

  • 3+ years of experience in a technology environment

  • 3+ years of experience in the role of a business analyst participating in a wide range of projects

  • Understands the Software Development Lifecycle including Waterfall and Agile methodologies

  • Ability to speak to and present information to groups of people with ease; meeting facilitation

  • Effective organizational and time management skills with the ability to work under pressure and adhere to project deadlines

  • Possess knowledge of project execution and project leadership

  • Possess ability to problem solve, make decisions and recommendations to improve efficiencies and streamline processes

  • Possess effective verbal, written and face-to-face communication skills

  • Possess strong attention to detail and multi-tasking skills

  • Self-motivated and ability to work with minimal supervision in a team environment

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint,)

  • Experience working with outsourced staff both US and Internationally

Desired Skills:

  • 5+ years of experience in documenting business requirements and implementing a wide variety of projects

  • 1+ years of experience in the Property/Casualty insurance industry and related business experience

  • Business analyst certification

  • Project management certification

  • Maintain and continue to seek new information and learning opportunities related to the position

  • Experienced working with Microsoft TFS, Quickbase and Sharepoint applications

  • SQL Experience


National General Holdings Corp. is an Equal Opportunity (EO) employer

  • Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

  • Paid Training

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • Company Paid Holidays & Generous Time-off policy

  • Employee Discount Program

  • Career Advancement and Development Opportunities

  • On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

  • On-site Fitness Center (Cleveland and Dallas offices)

  • Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer

  • Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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Sr Business Analyst

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