Sr Business Analyst

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you're wild about horses, bananas for boats or driven by data, you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Sr. Business Systems Analysts are a primary interface between technology teams and business partners. They are responsible for understanding current and future processes, and where applicable, including processes for the entire enterprise. They gather and document business needs and requirements, and assist with generating project business cases. They also provide guidance to stakeholders on devising effective and efficient approaches to achieve the desired business outcomes.

Job Summary

Join the Markel Digital team and play a key part in our ongoing digital transformation. We are looking for people who are passionate about creating innovative solutions that enhance user experiences and business outcomes.

As a Sr. Business Systems Analyst, you will apply your strategic and analytical skills to help solve company challenges. You will be responsible for understanding the current state of system functionality and domain best practices, assessing the needs of stakeholders including our external business partners, contributing to solution designs, and documenting the requirements needed to achieve desired business outcomes. You will operate in an agile, collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Job Responsibilities

• Develop a thorough understanding of Markel's APIs and become well acquainted with the design standards of the Enterprise.

• Partner with Product Owners, Scrum Masters, business stakeholders, and technical team members to understand business objectives, identify and shape potential solutions, and document requirements

• Bring the voice of the customer into product features, ensuring that features delivered are aligned with the intended business outcomes.

• Provide functional design, clarifications, and other details on user stories to help the development teams build a quality product

• Review acceptance criteria for user stories, ensure that they meet the Definition of Ready and are always kept current.

• Develop test scenarios and test cases for use in system and integration testing

• Conduct ad-hoc data analysis as requested by team members and/or business stakeholders to assist in requirements gathering or defect resolution

• Triage root cause of defects impeding application functionality

• Help test software solutions as needed

• Assist in the development of technical documentation and training materials

• Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve the desired business outcomes.

Education

• Bachelor's degree preferred, or equivalent experience

Certification

• Agile certifications preferred

• Insurance certifications or affiliation with industry group desirable

Work Experience

• 7+ years relevant professional experience

• 5+ years' experience as a Business Analyst or Product Owner in an insurance or insurance-related business

• Prior experience working within agile software development environment

• Experience working with business partners and vendors including their software developers to understand existing and define new API capabilities and integrations.

Skill Sets

• Solid understanding of API lifecycles and the importance of and strategies for managing contract change over time.

• An appreciation of how API capabilities need to fit into larger value chains and function coherently in conjunction with the company's portals, partners' applications, and third-party services.

• Demonstrated grasp of the benefits and constraints presented by different API delivery choices, such as SOAP- vs REST- vs GraphQL-based APIs, synchronous vs asynchronous/event-driven interaction patterns, XML vs JSON representations, specifications in OAS 3 vs Swagger vs AsyncAPI, YAML vs JSON, etc.

• Firm understanding of the relationships among API contracts, specification documents, and sample Request/Response payloads as well as ability to interpret, analyze for consistency/accuracy, and produce these artifacts.

• Excellent analytical and problem-solving skills; ability to identify, resolve issues with minimal guidance

• Strong verbal skills with a demonstrated ability to clearly communicate technical matters to both technical and non-technical audiences

• Attention to detail and accuracy

• Strong organization and time management skills

• Strong desire for continuous improvement

• Demonstrated history of building partnerships across all teams and levels

• Strong working knowledge of insurance underwriting and/or knowledge of (Re)insurance related systems a plus.

Must be authorized to work in the U.S., and not require sponsorship now or in the future.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.

Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law.