Sr Branch Operations Coordinator

M&T Bank Syracuse , NY 13201

Posted 5 months ago

Retail Banking Division

FULL TIME Sr Branch Operations Coordinator Position
37.5 Hours Per Week

Regional Market Branch

Syracuse, NY

FUNCTION:

Provides leadership and coaching to the branch team with the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. Leads by example in our branch customer experience through lobby management, transactions, and servicing for retail and business customers.

POSITION RESPONSIBILITIES:

Maintain oversight responsibility for all branch operations (audits, KYC, fraud) as well as escalates risk related issues

Serve as work flow coordinator, creating schedules, attending operations meetings, monitoring branch operating cash (including ATM and teller drawer limits), reviewing teller cash counts, conducting sporadic counts and making recommendations for correction, and following-up with current gain/loss ticket documentation.

Conduct or assign daily huddles (a.m. or p.m.)

Develop, review and/or assign responsibility for daily schedule. Flex schedule based on needs of individual team members as well as needs of the business

Conduct observational coaching on operations activities

Model, coach and reinforce to execution of expected customer service behaviors and customer lobby experience

On-board new employees; orient to culture and operation model

Share knowledge to build expertise of employees to include operations, sales, customer experience, and digital resources

Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.

Serve as customer service referral champion, coordinate branch promotions, ensure brand and merchandising standards are maintained, provide sales and service leadership to the team and ensure consistent execution of all activities.

Perform servicing and transaction duties.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

NATURE AND SCOPE:

The position is responsible for interacting with appropriate areas of the Bank to ensure branch-related operational issues are resolved efficiently and accurately. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.

The position serves as leader and coach to the branch team and provides them guidance and direction on daily operational activities. The position works with their branch management regarding new hires and employee relations issues, and follows-up on related corrective action reports. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

MANAGERIAL/SUPERVISORY RESPONSIBILITY:

Indirect team/operational leadership

MINIMUM QUALIFICATIONS REQUIRED:

High School Diploma or equivalent (GED) and a minimum of 2 years proven retail branch experience or proven customer service operations management experience.

Proven ability to demonstrate exceptional customer service

Strong organizational, time management and prioritization skills

Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.

IDEAL QUALIFICATIONS PREFERRED:

Associate's Degree

Notary public license

Bilingual based on branch needs

Fundamental understanding of branch profitability

PHYSICAL REQUIREMENTS:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs to 30lbs

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.

As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Branch Operations Manager

AXA

Posted 2 weeks ago

VIEW JOBS 12/31/2018 12:00:00 AM 2019-03-31T00:00 Provide operating support to the Branch Managers, Manage staff workflow, including supervision of Reception, Mailroom, Workstation Support, Administrative Support and other positions based upon the size and characteristics of the Branch, Administer company policies at the Branch level, Act as Field Liaison for the Region / Headquarters, Develop and implement efficient procedures throughout the Branch, Facilitate communications within Branch/Region, Manage day-to-day Branch Operations, Interface with the DMs with issues of performance, workflow, and operating procedures, Non-routine work environment with a diverse team of people at different levels of management, Support HQ initiatives that help develop, improve, or eliminate processes in order to create value and more effective and efficient support to the field, Act as a resource by sharing time and expertise to assist HQ in the development of new programs and serving on committees. QUALIFICATIONS: Research and data gathering ability Analytical skills Ability to read and interpret documents Strong organizational skills Advanced problem solving skills Advanced negotiation skills Ability to negotiate in highly technical situations Excellent verbal and written communication skills Ability to prioritize to manage multiple projects Assists to support the day-to-day operations, branch processes and operational procedures. We also would like this individual to have a technical background allowing them to support branch technology issues. ABOUT AXA: We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy. As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute. We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees. NOTE: AXA participates in the E-Verify program. In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment. AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. AXA Syracuse NY

Sr Branch Operations Coordinator

M&T Bank