Sr. Associate Sales

Harbor Freight Tools Lakewood , CA 90711

Posted 2 months ago

Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.

Our Senior Associates (full-time) are part of a retail team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

  • Consistently exhibit expected behaviors to exceed financial goals

  • Model participation in company programs

  • Assist and participate in special events

Operational Execution

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Mentor and model adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization

  • Model job proficiency and expected behaviors

  • Contribute to a team-driven atmosphere

Customer Experience

  • Provide and model a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

  • Is action oriented and full of energy

  • Enjoys working hard

  • Shows initiative

Flexible

  • Learns quickly when facing new problems

  • Adapts to and supports change

  • Enjoys the challenge of unfamiliar tasks

Composure

  • Is calm and professional under pressure

  • Does not become defensive or irritated

Functional / Technical Skills

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

  • Solid judgment and decision making skills

Customer Focus

  • Acts with internal and external customers in mind

  • Understands how operational execution directly affects the customer experience

  • Establishes and maintains effective relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization

  • Adherence to Injury Illness Prevention Program

  • Participate in execution of special event playbooks

  • Participate in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

  • Commitment to continued learning and self-development

  • Drive and support teamwork

  • Respond to questions and provide information to associates as needed

Operational Execution

  • Daily Download and Communication Center review

  • Act as witness for till, safe, and deposit counts

  • Execution of:

  • Planograms/Display Planner

  • Pricing

  • Execution of the Merchandise Management process:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

  • Complete forklift certification and operate as needed

Customer Experience

  • Meet Customer Experience expectations

  • Friendly

  • Available

  • Quick

  • Model and participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of transactions

  • Execution of daily cleaning checklist

  • Execution of store and stockroom recovery standards

Position-Specific Duties - Sales

  • All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.

Experience

  • Minimum of one year experience in retail or Customer Service

Education

  • High School graduate/Equivalent preferred

Physical Requirements

  • Ability to communicate with customers and associates in person and via e-mail and telephone

  • Ability to intermittently lift, push and/or pull up to 50 pounds

  • Requires standing and moving for an entire shift

  • Ability to lift, bend, kneel, climb, crawl and/or twist

  • Ability to safely climb up and down a ladder

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP

Availability

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Associate (PartTime)

Autozone, Inc.

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Position Summary AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day. Position Responsibilities * Provides WOW! Customer Service * Ensures assigned store tasks are completed in a timely manner on assigned shift * Operates cash registers and follows established cash handling procedures * Follows company policies and loss prevention procedures * Maintains a safe working environment including PPE (Personal Protective Equipment) * Maintains store appearance and merchandising standards as directed * Ensures that merchandise is restocked and placed in their respective areas * Utilizes ZNET to help customers locate merchandise or find suitable alternatives * Maintains product knowledge and current promotions through AutoZone systems and information sources * Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs * Utilizes OBDII to read codes from customer's automobiles * Ability to diagnose automobile problems and recommend solutions * Communicates with managers regarding customer concerns and employee matters * Actively engaged in developing more effective customer service skills * Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations Position Requirements * High School diploma or equivalent * Basic knowledge of automotive parts is required * Excellent communication and decision making skills * Ability to lift, load, and deliver merchandise * Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts Autozone, Inc. Lakewood CA

Sr. Associate Sales

Harbor Freight Tools