Sr. Associate Sales

Harbor Freight Tools Dothan , AL 36302

Posted 2 months ago

Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.

Our Senior Associates (full-time) are part of a retail team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

  • Consistently exhibit expected behaviors to exceed financial goals

  • Model participation in company programs

  • Assist and participate in special events

Operational Execution

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Mentor and model adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization

  • Model job proficiency and expected behaviors

  • Contribute to a team-driven atmosphere

Customer Experience

  • Provide and model a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

  • Is action oriented and full of energy

  • Enjoys working hard

  • Shows initiative

Flexible

  • Learns quickly when facing new problems

  • Adapts to and supports change

  • Enjoys the challenge of unfamiliar tasks

Composure

  • Is calm and professional under pressure

  • Does not become defensive or irritated

Functional / Technical Skills

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

  • Solid judgment and decision making skills

Customer Focus

  • Acts with internal and external customers in mind

  • Understands how operational execution directly affects the customer experience

  • Establishes and maintains effective relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization

  • Adherence to Injury Illness Prevention Program

  • Participate in execution of special event playbooks

  • Participate in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

  • Commitment to continued learning and self-development

  • Drive and support teamwork

  • Respond to questions and provide information to associates as needed

Operational Execution

  • Daily Download and Communication Center review

  • Act as witness for till, safe, and deposit counts

  • Execution of:

  • Planograms/Display Planner

  • Pricing

  • Execution of the Merchandise Management process:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

  • Complete forklift certification and operate as needed

Customer Experience

  • Meet Customer Experience expectations

  • Friendly

  • Available

  • Quick

  • Model and participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of transactions

  • Execution of daily cleaning checklist

  • Execution of store and stockroom recovery standards

Position-Specific Duties - Sales

  • All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.

Experience

  • Minimum of one year experience in retail or Customer Service

Education

  • High School graduate/Equivalent preferred

Physical Requirements

  • Ability to communicate with customers and associates in person and via e-mail and telephone

  • Ability to intermittently lift, push and/or pull up to 50 pounds

  • Requires standing and moving for an entire shift

  • Ability to lift, bend, kneel, climb, crawl and/or twist

  • Ability to safely climb up and down a ladder

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP

Availability

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Associate In Dothan AL

Dollar General Corporation

Posted 6 days ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together! Job Details GENERAL SUMMARY: The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate include assisting customers in locating and purchasing merchandise, operating the cash register, stocking merchandise, recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets. DUTIES and ESSENTIAL JOB FUNCTIONS: * Provide excellent customer service, greet and assist customers. * Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary. * Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays. * Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays. Qualifications KNOWLEDGE and SKILLS: * Effective interpersonal and oral communication skills. * Understanding of safety policies and practices. * Ability to read and follow planogram and merchandise presentation guides. * Knowledge of basic cash handling procedures. * Basic mathematical skills. * Ability to perform cash register functions. * Ability to stock merchandise. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent preferred. WORKING CONDITIONS: * Frequent walking and standing * Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise * Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers * Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds * Occasional climbing (using step ladder) up to heights of six feet * Fast-paced environment; moderate noise level * Occasional exposure to outside weather conditions Dollar General Corporation is an equal opportunity employer. Dollar General Corporation Dothan AL

Sr. Associate Sales

Harbor Freight Tools