Sr. Associate Sales

Harbor Freight Tools Kannapolis , NC 28081

Posted 2 months ago

Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.

Our Senior Associates (full-time) are part of a retail team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

  • Consistently exhibit expected behaviors to exceed financial goals

  • Model participation in company programs

  • Assist and participate in special events

Operational Execution

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Mentor and model adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization

  • Model job proficiency and expected behaviors

  • Contribute to a team-driven atmosphere

Customer Experience

  • Provide and model a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

  • Is action oriented and full of energy

  • Enjoys working hard

  • Shows initiative

Flexible

  • Learns quickly when facing new problems

  • Adapts to and supports change

  • Enjoys the challenge of unfamiliar tasks

Composure

  • Is calm and professional under pressure

  • Does not become defensive or irritated

Functional / Technical Skills

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

  • Solid judgment and decision making skills

Customer Focus

  • Acts with internal and external customers in mind

  • Understands how operational execution directly affects the customer experience

  • Establishes and maintains effective relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization

  • Adherence to Injury Illness Prevention Program

  • Participate in execution of special event playbooks

  • Participate in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

  • Commitment to continued learning and self-development

  • Drive and support teamwork

  • Respond to questions and provide information to associates as needed

Operational Execution

  • Daily Download and Communication Center review

  • Act as witness for till, safe, and deposit counts

  • Execution of:

  • Planograms/Display Planner

  • Pricing

  • Execution of the Merchandise Management process:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

  • Complete forklift certification and operate as needed

Customer Experience

  • Meet Customer Experience expectations

  • Friendly

  • Available

  • Quick

  • Model and participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of transactions

  • Execution of daily cleaning checklist

  • Execution of store and stockroom recovery standards

Position-Specific Duties - Sales

  • All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.

Experience

  • Minimum of one year experience in retail or Customer Service

Education

  • High School graduate/Equivalent preferred

Physical Requirements

  • Ability to communicate with customers and associates in person and via e-mail and telephone

  • Ability to intermittently lift, push and/or pull up to 50 pounds

  • Requires standing and moving for an entire shift

  • Ability to lift, bend, kneel, climb, crawl and/or twist

  • Ability to safely climb up and down a ladder

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP

Availability

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job
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Sr. Associate Sales

Harbor Freight Tools