Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sr. Associate - Projects

Expired Job

Cognizant Technology Solutions Bridgewater , NJ 08807

Posted 5 months ago

Service Manager

Qualification:

B Sc, M Sc BE, MCA

Responsibility:

Stakeholder Management:

  • Responsible for liaising between project teams across locations and the Customer.

Service Management:

  • Participate and provide inputs for release planning.

  • Act as the Cognizant Delivery team point of contact for the portfolio.

  • Support Service Management / process related activities performed by the SMO with relevant delivery data.

  • Responsible for end to end services for the application cluster / portfolio being managed.

  • Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.

Service Tracking:

  • Ensure adherence to SOW requirements including client security and compliance needs.

  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

  • Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc).

  • Prepare performance dash boards & management reports.

  • Ensure schedule adherence for release requests and notify stakeholders in case of deviations.

Service Execution:

  • Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.

  • Report the findings to the Service Manager.

  • Implement all Corrective and Preventive actions.

  • Deploy process as defined in the process handbook.

  • Prepare release notes and ensure application documents are updated to reflect the changes made.

Knowledge Management:

  • Ensure complete KT to support teams before any production release.

People Management:

  • Coach the delivery team.

  • Continually assess skill level and provide intervention assistance.

  • provide inputs for learning plans.

  • Conduct regular meetings with the project teams and address their issues / concerns.

  • Accountable to manage the workload of the team.

  • Provide inputs for appraisal rating, promotion recommendations and rewards and recognition.

  • Evaluate candidates during lateral hiring process.

Contribution to Org Initiatives:

  • Adhere to Organization policies and procedures.

  • Participate in Customer round table discussions/floor visits and share project experience.

  • Share best practices with the Organization and leverage Organization assets for the benefit of the project.

Business Development and Customer Relationship Management:

  • Report performance dashboards on a periodic basis to the customer stakeholders.

  • Engages with Customer and drive status report meetings.

  • Jointly work with the customer to prioritize improvement opportunities.

  • Manage all Customer requests through effective queue management (prioritization of demand).

  • Identify and assess service improvement opportunities.

Account Operations:

  • Plan resource rotation to comply with Organization / Business Unit recommended Pyramid and Span.

  • Coordinate shift operations and logistics effectively.

  • Perform task and module level estimations and conduct reviews to ensure quality of deliverables.

  • Provide inputs for resource level projections (like leave plans, additional resource requirements etc).

  • Implementation of planned Service Improvement initiatives.

Audit:

  • Participate and provide inputs for all audits.
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Paralegal Commercial/Brand

Amneal Pharmaceuticals, Inc.

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Description: * Consistent with the desire of Amneal Management and the Legal Department to enhance and strengthen the Company's existing commercial contracting and contract management, the Legal Department requires a qualified Commercial Paralegal. This role will be located in Bridgewater, NJ and require a paralegal with a minimum of 7 years of paralegal experience with a minimum of 3 years of pharmaceutical experience required, including supporting a pharmaceutical legal department's needs and experience in the preparation and review of various commercial contracts and standard confidentiality and non-disclosure agreements, legal project management. Essential Functions: * - Draft and initial review, preparation and revision of commercial contracts for attorney's subsequent review and Manage and maintain tracking tools and organization of legal workflow and contracts;; * - Manage contract lifecycle from inception through execution of contracts within Amneal's contracts database, including organizing electronic contract and matter records as needed; * - Manage company-wide confidentiality and proprietary obligations including the review and revision of confidentiality/non-disclosure agreements from review, drafting and markup and participate in negotiation and execution as well as return of documents and document destruction upon termination of CDA; and * - Contribute to and/or lead project management of special projects as tasked by attorneys in the Legal Department, such as compiling information for filings, liaising with business partners and tracking and managing on-going projects with business partners; * - Perform cross-functional coordination with business persons requesting legal's review or preparation of contracts to understand objectives and prepare for attorney's review based on business needs and expectations; * - Perform administrative tasks and projects for various attorneys in the legal department on an as-needed basis. * - Conduct research and gather information using general and legal research tools. Additional Responsibilities: Education: * Bachelors Degree (BA/BS) years of work experience will be considered in lieu of a bachelors degree - Required * Vocational / Technical Paralegal Certificate - years of work experience will be considered in lieu of a bachelors degree - Required Experience: * 7 years of paralegal experience is required with a minimum of 3 years of pharmaceutical experience including supporting pharmaceutical compliance programs required Skills: * Highly organized and able to independently administer department procedures and carry out projects with minimal supervision under pressured circumstances. - Advanced * Strong ability to independently problem solve, take initiative to assist others and find creative solutions. - Intermediate * Strong ability to manage a complex project from inception to completion with limited guidance and oversight. - Intermediate * Ability to maintain strict confidentiality, exercising discretion and independent judgment on matters of significance. - Advanced * Superior communication and interpersonal skills and ability to effectively communicate with all levels of individuals within and outside the company, including an in international environment. - Intermediate * Expertise in performance of clerical functions. - Advanced * Ability to multitask and handle multiple interruptions and adjustments to priorities throughout the day, including the ability to perform administrative work for a variety of people while organizing and meeting deadlines. - Intermediate * Team player willing to pitch in as needed in all department matters. - Advanced * Ability to gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents. - Intermediate * Expertise in management of compliance programs and processes. - Advanced * Highly detail oriented and able to quickly and independently identify gaps or risk areas in a complex project. - Advanced * Expertise in MS Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and Cloud based file sharing programs including databases. - Advanced Specialized Knowledge: * Knowledge in implementation and management of compliance program and processes. Licenses: * -- Amneal Pharmaceuticals, Inc. Bridgewater NJ

Sr. Associate - Projects

Expired Job

Cognizant Technology Solutions