Sr. Associate - Projects

Cognizant Technology Solutions Hartford , CT 06183

Posted 3 weeks ago

Service Manager

Qualification:

B Sc, M Sc BE, MCA

Responsibility:

Stakeholder Management:

  • Responsible for liaising between project teams across locations and the Customer.

Service Management:

  • Participate and provide inputs for release planning.

  • Act as the Cognizant Delivery team point of contact for the portfolio.

  • Support Service Management / process related activities performed by the SMO with relevant delivery data.

  • Responsible for end to end services for the application cluster / portfolio being managed.

  • Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.

Service Tracking:

  • Ensure adherence to SOW requirements including client security and compliance needs.

  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

  • Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc).

  • Prepare performance dash boards & management reports.

  • Ensure schedule adherence for release requests and notify stakeholders in case of deviations.

Service Execution:

  • Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.

  • Report the findings to the Service Manager.

  • Implement all Corrective and Preventive actions.

  • Deploy process as defined in the process handbook.

  • Prepare release notes and ensure application documents are updated to reflect the changes made.

Knowledge Management:

  • Ensure complete KT to support teams before any production release.

People Management:

  • Coach the delivery team.

  • Continually assess skill level and provide intervention assistance.

  • provide inputs for learning plans.

  • Conduct regular meetings with the project teams and address their issues / concerns.

  • Accountable to manage the workload of the team.

  • Provide inputs for appraisal rating, promotion recommendations and rewards and recognition.

  • Evaluate candidates during lateral hiring process.

Contribution to Org Initiatives:

  • Adhere to Organization policies and procedures.

  • Participate in Customer round table discussions/floor visits and share project experience.

  • Share best practices with the Organization and leverage Organization assets for the benefit of the project.

Business Development and Customer Relationship Management:

  • Report performance dashboards on a periodic basis to the customer stakeholders.

  • Engages with Customer and drive status report meetings.

  • Jointly work with the customer to prioritize improvement opportunities.

  • Manage all Customer requests through effective queue management (prioritization of demand).

  • Identify and assess service improvement opportunities.

Account Operations:

  • Plan resource rotation to comply with Organization / Business Unit recommended Pyramid and Span.

  • Coordinate shift operations and logistics effectively.

  • Perform task and module level estimations and conduct reviews to ensure quality of deliverables.

  • Provide inputs for resource level projections (like leave plans, additional resource requirements etc).

  • Implementation of planned Service Improvement initiatives.

Audit:

  • Participate and provide inputs for all audits.

Must Have Skills

  • ASP.NET MVC
  • MS SQL Server
  • ASP.NET

Good To Have Skills

  • Entity Framework
  • WCF
  • .Net Programming-VB .Net
  • .Net Framework
  • ANSI SQL
  • .Net Programming-C# .Net
  • ADO.NET

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Nov 12 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Provider Operations Sr Associate

Pwc

Posted 1 week ago

VIEW JOBS 11/25/2021 12:00:00 AM 2022-02-23T00:00 A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Use feedback and reflection to develop self awareness, personal strengths and address development areas. - Delegate to others to provide stretch opportunities and coach to help deliver results. - Develop new ideas and propose innovative solutions to problems. - Use a broad range of tools and techniques to extract insights from current trends in business area. - Review your work and that of others for quality, accuracy and relevance. - Share relevant thought leadership. - Use straightforward communication, in a structured way, when influencing others. - Able to read situations and modify behavior to build quality, diverse relationships. - Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Minimum Years of Experience: 3 year(s) Preferred Qualifications: Degree Preferred: Master Degree Certification(s) Preferred: APICS CSCP, APICS CPIM, ISM CPSM, ISM CSM, or ISC CPSD Preferred Knowledge/Skills: Demonstrates proven thorough knowledge and success supporting large teams through the design and implementation of changes to Operations, including people, process and technology changes and the following: - Delivering significant business results that utilizes strategic and creative thinking, problem solving, individual initiative and the following abilities: - Leading project work streams, emphasizing the ability to build solid and collaborative relationships with team members and also work autonomously with little direction; - Communicating effectively in written and verbal formats to various situations and audiences; - Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data. Considerable experience in Operations Strategy and Transformation, Product Innovation and Development, Supply and Demand Planning, Supply Chain Management, Procurement and Sourcing, Service Operations, Manufacturing and/or Logistics is preferred. Demonstrates proven thorough knowledge and success supporting large teams through the design and implementation of changes to Operations, including people, process and technology changes and the following: - Delivering significant business results that utilizes strategic and creative thinking, problem solving, individual initiative and the following abilities: - Leading project work streams, emphasizing the ability to build solid and collaborative relationships with team members and also work autonomously with little direction; - Communicating effectively in written and verbal formats to various situations and audiences; - Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data. Considerable proven abilities and success performing with system applications that support the following processes: product lifecycle management, network optimization, planning/forecasting, merchandising, inventory management, sourcing/ e-sourcing, maintenance, enterprise asset management, materials management, warehouse management, or transportation management preferred. Specific providers could include SAP, Oracle, Manugistics, Manhattan Associates, JDA, Red Prairie, SmartOps, and/or Primavera. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy 275747 Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19. Pwc Hartford CT

Sr. Associate - Projects

Cognizant Technology Solutions