Sr. Associate, Operational Risk

Santander Consumer USA Dallas , TX 75201

Posted 6 months ago


Job Family: Risk

Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Job Function: Risk Management

Ensures adherence to the policies and procedures established by the company. Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies. Monitors and manages risk/exposure and compliance with the company's policies. Identifies, manages and reports on the company's risk areas. Evaluates the adequacy and effectiveness of data, document retention, and monitors systems.

Summary of Responsibilities:

The Sr. Associate, Operational Risk is responsible for the strategic development, implementation, and effective execution of the Operational Risk (OR) program, the key program elements of which cover: internal loss, external loss, risk assessment, business impact assessments, KRIs, scenario analysis / stress testing, training, awareness, and communication, issues and remediation planning, tracking, MIS and reporting, testing, compliance, and monitoring.

Essential Functions:

  • Analyzes, measures performance, monitors trends, defines limits according for Corporate Banking Op Risk exposures in accordance to Risk Appetite.

  • Assisst in the ongoing oversight of Corporate Banking Operational Risk (OR) Framework in support of the first line of defense.

  • Contributes to escalation, reporting, communication to Risk Governance Forums.

  • Helps drive culture of risk awareness.

  • Participates in the creation and delivery of OR business-tailored training.

  • Supports the creation, management and development of OR program strategy, policies and models within the Corporate Banking Business.

Other Functions:

  • Other duties as assigned.


  • Education

  • Bachelor's Degree: Business, Finance, Management, or equivalent field.

  • or equivalent work experience

  • Experience

  • 9-12 years Risk Management/Risk MIS

  • Financial Services industry.

  • Skills & Abilities

  • Strong operational risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment.

  • Knowledge of workflow/processes and risks/controls, including: origination, underwriting, servicing, and collections/workout.

  • Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense

  • Advanced operational risk, process, and control validation and/or assessment skills.

  • Ability to direct, train and guide peers, subordinates and management.

  • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.

  • Ability to adjust to new developments/changing circumstances.

  • Ability to convey a sense of urgency and drive issues/projects to closure.

  • Ability to effectively interact with the market, executive management and vendors.

  • Ability to adapt and adjust to multiple demands and competing priorities.

  • Excellent written and oral communication skills.

  • Excellent analytical, organizational and project management skills.

  • Strong project management skills.


  • Collaboration Relationship Management:

  • Advanced Leading and Guiding

  • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results

  • Uses informal networks to gain support for ideas and projects

  • Collaboration Teamwork:

  • Advanced Leading and Guiding

  • Brings out the best in each team member by consistently motivating and acknowledging peer contributions

  • Understands and leverages team dynamics

  • Execution Accountability:

  • Advanced Leading and Guiding

  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services

  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

  • Influence Information Sharing:

  • Advanced Leading and Guiding

  • Ensures people receive the information they require, and brings the team together to share information

  • Influence Two-way communication:

  • Advanced Leading and Guiding

  • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages

  • Asks open-ended questions that encourage others to give their points of view

  • Risk Business Acumen Industry Acumen:

  • Advanced Leading and Guiding

  • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization

  • Can identify functional and organizational implications associated with major trends

  • Designs solutions to address industry activities that impact the organization

  • Risk Management Knowledge of Risk Management Policies, Regulations, Processes and Procedures:

  • Advanced Leading and Guiding

  • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary

  • Understands end to end processes across the organization and how processes are integrated

  • Has a practical knowledge of regulations impacting area supported

  • Risk Management Risk and Compliance Adherence:

  • Advanced Leading and Guiding

  • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment

  • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.

  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.

  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer's Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Sr. Associate, Operational Risk

Santander Consumer USA