Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sr. Associate Logistics

Expired Job

Harbor Freight Tools Westminster , CA 92683

Posted 2 months ago

Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates (full-time) are part of a retail team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Responsibilities:

Profit Maximization:

  • Consistently exhibit expected behaviors to exceed financial goals

  • Model participation in company programs

  • Assist and participate in special events

Operational Execution:

  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

  • Mentor and model adherence to Standard Operating Procedures

  • Lead timely and accurate completion of workload

  • Ensure compliance to company policies and procedures

Talent Optimization:

  • Model job proficiency and expected behaviors

  • Contribute to a team-driven atmosphere

Customer Experience:

  • Provide and model a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented:

  • Is action oriented and full of energy

  • Enjoys working hard

  • Shows initiative

Flexible:

  • Learns quickly when facing new problems

  • Adapts to and supports change

  • Enjoys the challenge of unfamiliar tasks

Composure:

  • Is calm and professional under pressure

  • Does not become defensive or irritated

Functional / Technical Skills:

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

  • Solid judgment and decision making skills

Customer Focus:

  • Acts with internal and external customers in mind

  • Understands how operational execution directly affects the customer experience

  • Establishes and maintains effective relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization:

  • Adherence to Injury Illness Prevention Program

  • Participate in execution of special event playbooks

  • Participate in execution of Physical Inventory Standard Operating Procedure

Talent Optimization:

  • Commitment to continued learning and self-development

  • Drive and support teamwork

  • Respond to questions and provide information to associates as needed

Operational Execution:

  • Daily Download and Communication Center review

  • Act as witness for till, safe, and deposit counts

  • Execution of:

  • Planograms/Display Planner

  • Pricing

  • Execution of the Merchandise Management process:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

  • Complete forklift certification and operate as needed

Customer Experience:

  • Meet Customer Experience expectations

  • Friendly

  • Available

  • Quick

  • Model and participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of transactions

  • Execution of daily cleaning checklist

  • Execution of store and stockroom recovery standards

Position-Specific Duties Logistics

  • All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.

Experience:

  • Minimum of one year experience in retail or Customer Service

Education:

  • High School graduate/Equivalent preferred

Physical Requirements:

  • Ability to communicate with customers and associates in person and via e-mail and telephone

  • Ability to intermittently lift, push and/or pull up to 50 pounds

  • Requires standing and moving for an entire shift

  • Ability to lift, bend, kneel, climb, crawl and/or twist

  • Ability to safely climb up and down a ladder

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP

Availability:

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales And Commercial Associate

Auto Plus Pep Boys

Posted 1 week ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary As a Sales and Commercial Associate, you are responsible for providing superior customer service and assist in driving sales across the commercial, retail, and hard parts business. Provide essential task support by partnering with management to execute visual presentation standards, provide phone and in-person support to commercial customers, maximize inventory, and proactively engage customers on the sales floor and at the register. This position has been designated as a safety-sensitive position. Duties & Responsibilities * Under the direction of Management, assist with store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, reverse logistics process, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns. * Promptly answers all incoming customer calls on the Commercial phone line; professionally address and direct customer needs. Engage any and all customers as needed, whether on the commercial phone line or on the retail sales floor, and is fully trained on all register procedures. * Under the direction of Management, participates in "truck-day" operations, cycle counts, audits, and organization of the back room. * Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives. * Handle all customer transactions; including all sales, returns, and defectives. Reconcile their transaction history and drawer at the conclusion of each shift. * Strictly adhere to inventory control programs, in-stock standards, reduction in "outside" parts purchases through secondary vendors, and proper ordering and returning of "special order" merchandise. * Acts as a Commercial Driver as needed. * Follow all policies and procedures related to cash, credit, check, refund and return policies. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Effectively communicate with all store associates, management, and customers. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required. * Valid Driver's License. * Related experience in the automotive service environment is also preferred. * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Strong verbal communication skills. * Strong customer service skills. * Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Auto Plus Pep Boys Westminster CA

Sr. Associate Logistics

Expired Job

Harbor Freight Tools