Sr. Associate, Customer Service

Raytheon Technologies Corp Vergennes , VT 05491

Posted 1 week ago

Job ID 01409918 Date posted 10/12/2020 City Vergennes State Vermont Country United States

Date Posted:

2020-09-21-07:00

Country:

United States of America

Location:

HVT01: S&IS (FUS) - Vergennes 100 Panton Rd, Vergennes, VT, 05491 USA

At Collins Aerospace, we're dedicated to relentlessly tackle the toughest challenges in our industry - all to redefine aerospace.

Created in 2018 through the combination of two leading companies- Rockwell Collins and United Technologies Aerospace Systems - we're driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

Role Overview

This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations further update of procedures to improve Customer Service processes. Escalates complex issues to management.

Primary Responsibilities:

  • Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.

  • Uses organization and product knowledge to address more difficult inquiries and provide follow up.

  • Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.

  • Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.

  • Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.

  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.

  • May promote various products/services to ensure business targets are met.

  • May provide after-sales support for various client contracts.

  • Performs duties related to overall customer service.

  • Provides support to sales team with regard to customer concerns.

  • Coordinates with sales reps to identify inside sales opportunities.

  • Serves as customer interface on product status and delivery.

  • May manage or work in call center for customer support.

  • Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.

  • Consistently documents customer service needs to identify patterns and maintain quality.

Qualifications

Preferred Qualifications:

Basic Qualifications:

This position requires a Bachelor's degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 7 years of relevant experience is required.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

  • Tuition reimbursement

  • Life insurance and disability coverage

  • And more

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

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Sr. Associate, Customer Service

Raytheon Technologies Corp