Sr Associate, Client Services

Corelogic Greensboro , NC 27395

Posted 2 months ago

Job Summary

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Description:

Job Duties

  • Addresses day-to-day needs of all clients including providing telephone and email support for all clients/customers; maintenance of clients including the addition of new products, services or pricing; performing client on-boarding process for new clients within the affected systems of the business unit/product line.

  • Performs reporting, trending and analysis which may include analyzing low volume accounts on a quarterly basis by trending volumes and making recommendations for assignment to more senior level team member/supervisor; providing client level reporting, monitoring and analyzing client trending and SLA adherence on assigned accounts; semi-annual review of all client's pricing vs. margin report and presenting to the executive team.

  • Department support includes partnering with other team members to deliver ad hoc projects and monthly performance reports and providing back up to other team members.

  • Documentation and information resources may include maintaining and updating reference guides, department documentation, procedure libraries, maintaining client assignment lists, etc.

Job Qualifications:

Education, Experience, Knowledge and Skills

  • HS Diploma or equivalent

  • Minimum one year experience in a client service/support or commensurate position

  • Professional in appearance and conduct

  • Proficient in Excel, Word, Outlook

  • Excellent verbal and written communications skills

  • Proficiency in department/business unit/product systems preferred

CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.

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Sr Associate, Client Services