Sr. Area Applications Manager (Western US)

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Sr. Area Applications Manager for Beckman Coulter Diagnostics is responsible for leading and driving the strategic direction and performance of the field applications organization for the West Area of the company's North American Commercial Organization (NACO). You will be responsible for all applications resources and driving an exceptional customer experience within the defined areas of: installations and implementations, post-installation support, and developing revenue products/services.

This position is part of the NACO Applications & Customer Advocacy Team located in North America and will be Remote - covering the West Area of the United States. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the NACO Service Organization and report to the Director, Applications & Customer Advocacy responsible for strategically leading, growing, and positioning Beckman Coulter's U.S. Field Applications and Customer Advocacy teams to deliver an exceptional customer experience through implementations, post-sale support, value added services, and customer lifecycle management. If you thrive in a fast paced and multifunctional role and want to work to build a world-class customer support and delivery organization-read on.

In this role, you will have the opportunity to:

• Lead a team of Field Applications Supervisors and an Area of Field Applications Specialists; be responsible for their training and professional development; establishing goals and objectives; and leading the recruitment process to bring the right candidates to the team.

• Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, customer on-time-delivery, resource capacity, employee satisfaction, and expense lines

• Deliver impact at the North American Commercial Organization (NACO) level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements.

• Advance strategic NACO & Organizational projects expanding operational, analytical, and technical capabilities of your area and the entire applications organization.

• Manage and solve high-pressure, complex customer problems within your area; as well as, contributing to solutions for systemic customer issues and initiatives at a NACO level

• Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales and service teams.

• Represent your areas and teams; as well as the applications organization at an executive level regularly and as needed.

The essential requirements of the job include:

• Bachelor's Degree with 14+ years' experience OR master's degree with 12+ years' experience

• 4+ years' experience in people management (direct reports) and previous experience in the medical device or regulated industry

• Proven experience in customer support role interfacing with senior customer management personnel

• Knowledge of customer relationships and customer satisfaction methodologies

• Ability to travel up to 50% within your Area.

It would be a plus if you also possess previous experience in:

• Bachelor's in medical technology and master's in business administration

• Knowledge of the medical diagnostic industry - specifically its trends, pitfalls, and challenges

• Knowledge of diagnostic analyzers - specifications and performance standards and U.S. healthcare legislation

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range OR the hourly range for this role is $130,000 to $170,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.