Sr. Applications Monitoring Engineer

Allstate Charlotte , NC 28202

Posted 1 week ago

Sr. Applications Monitoring Engineer

Job Description

The Consumer Facing Production Service Engineer Lead Consultant for Monitoring provides technical leadership & support from project inception through initial implementation and continuing operation by creating high-level technical requirements, and identify designs needed to develop and support optimal monitoring and IT system solutions through the knowledge of business processes, systems architecture, and monitoring technologies. Senior Application Support engineer with a strong background in Splunk. Candidates for this role will need to come from development backgrounds and have recent experience in support/triage roles. In addition, these application support analysts will need to have hands-on experience with Splunk (preferred) or a similar tool (Dynatrace, AppDynamics, Quest Foglight, etc).

Key Responsibilities:
  • Capture applications baseline performance deviations and implement proactive Splunk monitoring and alerting of production systems
  • Leverage monitoring tools (such as Splunk/Dynatrace) and capabilities to find root cause for incident and problem management.
  • Provide Splunk monitoring subject matter expertise and main point of contact for Agency Solutions and Consumer Technology supported applications.
  • Provides 24 x 7 support as needed.
  • Provide input into strategies, capabilities and integrations to improve the availability and performance run-state of production applications.
  • Drive operational implementation of monitoring capabilities, dashboards and improvements.
  • Lead efforts capturing reporting requirements, develop system performance, capacity and key business transactions reports-dashboards by leveraging approved tools and processes to maintain operational availability of delivered solutions
  • Leverage a predictive analytic approach to identify and mitigate issues before they have material impact to our application consumers.
  • Identify, recommend and lead performance tuning and monitoring enhancement opportunities.

Additional Responsibilities

  • Ability to comprehend, analyze and trace the high level technical design and system architecture that meets business and/or functional requirements.
  • Responsible for implementing identified roadmaps, leading design reviews, and performing analysis for one or more applications
  • Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for business-critical monitoring projects.
  • Guide and lead in the design monitoring deliverables of Systems Analysts and Developers.
  • Consult with Business Analysts to effectively deliver business value operational designs for high complexity projects.
  • Facilitate design reviews, document system impacts between releases, and conduct technical walkthroughs.
  • Understand the technical details, integration, and functions of multiple applications, hardware, and/or software within a team. Execute and enforce best practices. May be responsible to identify and design for non-functional requirements.
  • Provide technical input and act as point-of-contact during architectural assessments for area applications.
  • For high complexity projects, validate code to designs and requirements. Participate and facilitate monitoring solutions walkthroughs, inspections, and reviews.
  • Monitors and communicates on the technical progress of the project.
  • Recommend technology solutions to meet client/business requirements. Partner with Business-System Analysts, Solutions Engineers and possibly clients to improve monitoring of the business requirements and business process flows.
  • Internally communicates changes or issues with vended products and monitoring tools
  • Evaluate Proof of Concepts (POCs) and validate whether the solution meets the business need
  • Plan, conduct, review, and perform integration testing of responsible deliverables for environment changes.
  • Evaluate the root cause of operational and maintenance issues and support through resolution.

Job Qualifications

  • Bachelors College degree or equivalent experience
  • 4+ years monitoring/support experience in a large enterprise environment
  • Working knowledge of .NET and JAVA Applications and Development
  • Source Code Management concepts
  • Detailed knowledge of framework-based development
  • Excellent Communication, Problem Solving, and Analytical skills
  • Experience in: SPLUNK, Compuware dyna
    Trace, UEM, APMaas (Gomez), Foglight and ELK ASP.Net, C#, XML, HTML, JAVA Script, CSS, SQL and Python scripting
  • Working knowledge of Data Science, Statistical & Predictive Analysis, Quantitative Research and Analytics
  • Loadrunner Performance Testing & Tuning experience a plus
  • Demonstrate ability to work in a global and multi-shift environment
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Sr. Applications Monitoring Engineer