Sr Apple Support Technician

Description

• Lead in all MacOS based support across all offices internationally.

• Establish desktop hardening through security best practices and penetration testing.

• Conduct product evaluations and participate in the selection process.

• Developing documentation of system architecture and management within standard operating procedures (SOPs).

• Assist existing support staff during the transition.

• Assist in BigFix Mac Engineering projects.

• Provide Mac incident escalation expertise for Operations Team.

• Complete overall patch/release management as well as ensure all packages are deployed efficiently and as transparently as possible. Identify, manage, and monitor for vulnerabilities that may affect compliance requirements and change management procedures.

• Troubleshoot related issues for users and perform problem resolution in regard to related service requests.

• Provide subject matter expertise on issues and tasks related to the remote distribution of packages. Provide subject matter expertise for any and all issues that may affect workstations (OS, Application, Network, GPO, etc).

• Assist with updating Process and Procedure documentation for End User Technology and Service Desk. -

Perform assigned tasks independently and work with IT committees on all tasks mentioned.

To qualify, you must meet these basic qualifications:

• BA and 5 years experience or equivalent experience in lieu of education.

• Must have a minimum of five+ (5+) years IT knowledge and demonstrated hands-on experience and/or training in Desktop systems engineering and administration (or equivalent combination of education and experience).

• Candidate must be able to Interface with executive personnel on a daily basis. Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems. Updates status of queued service requests with the IT service management system.

• Addigy\JAMF Certified

• Bash Shell scripting ability

• Intermediate or above AppleScript ability

• Experienced securing (hardening) Mac OS

• Experience with JAMF Casper package creation

• Experience setting up JAMF self-service and other available server components

• Experience administrating Apple OSs in an Active Directory environment

• Experience leading a design & implementation project through engineering lifecycle for improvements to a large user base/enterprise environment.

• Direct experience supporting user environment

• Strong written and oral communications required

• Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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