Sr Analyst-Business Operations

Verizon Communications Morristown , NJ 07960

Posted 1 week ago

What you'll be doing...


  • This individual will support the Business and Government Customer Operations (BGCO) organization and reports to the Finance Manager. The primary responsibilities of this position are to support the strategic decision making related to our monthly and annual budget cycles through detailed analysis and synthesis of the trends in our call in rates and subscriber forecasts, as well as the monthly reconciliation and variance analysis of the budget to ensure accurate and favorable performance on the KPI commitments of the organization. This position will operate in a key role with respect to creating and updating reports, and making recommendations to management around strategic decisions for the BGCO.

  • This individual will lead efforts around strategic partner invoice validation and coordination of efforts for our growing partner channel. This is our second largest operating expense line item and ensuring that we properly manage the expenses is important as this role coordinates the communications between WBG finance, Partner Operations and BGCO finance on a monthly basis. In addition, this role is tasked to proactively innovate and look for savings opportunities, to improve ROI and provide guidance as contracts are renegotiated to leverage better performance from the partners and better financial performance for the BGCO.

  • Emphasis on reporting accuracy and attention to detail will be necessary skills, as well as a commitment to helping the team to accomplish the variety of requests and produce reporting and analysis that help explain the trends of the business.

  • Provide guidance for initiatives which include the following key areas of responsibility: call center efficiency, forecasting, routing, and staffing.

  • Directly responsible for planning, executing and inspecting staffing ratios reporting as it relates to overall headcount planning and FTL related initiatives

  • This position interfaces with various departments and internal customers within the organization and across multiple functions.

What we're looking for...


  • Bachelor's Degree in Business Management, Finance or accounting + 4 years of experience or equivalent combination of education and/or experience.

  • 4 plus years of call center experience with experience working in forecasting, budgets, FTL, staffing, reporting and service level delivery preferred.

  • Experience with writing and evaluating SQL in Teradata to obtain data and generate reporting is preferred.

  • Experience reviewing contracts and attention to detail is necessary.

  • Strong analytical, problem solving, multitasking and decision making skills required.

  • Must have excellent analytical and organizational skills, with proven ability to successfully communicate ideas and recommendations to all levels within the organization using negotiation, persuasion, and discretion to achieve objectives.

  • Excellent professional written and oral communication skills.

  • Strong organizational and time management skills.

  • Excellent customer service skills, ability to work well under pressure and handle high work volumes are required.

  • Strong skills in Excel, Access, PowerPoint and Word and Google Suites

  • Familiarity with database application and design concepts a plus.

  • Ability to work well in a dynamic, fast paced environment that requires a high degree of multi-tasking with minimal supervision.

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Sr Analyst-Business Operations

Verizon Communications