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Sr. Analyst Rest. Systems Manager, IT Service Center

Expired Job

Visionpro Salt Lake City , UT 84116

Posted 3 months ago

Sr. Analyst Rest. Systems Manager, IT Service Center - 73106
Full-Time Direct Hire Opportunity
Salt Lake City, UT
W2 Candidates ONLY
The Manager, IT Service Center, leads a team of technicians that provide technical assistance and support for Point of Sale (POS) systems, peripherals, hardware, and software. This position manages the activities of the Information Technology (IT) Service Center while utilizing best practices to ensure customer service requirements are consistently met and user requests and issues are responded to and resolved in a timely manner. This position conducts in-depth research and analysis of new POS technologies and functionalities.
ESSENTIAL RESPONSIBILITIES
POS Implementation and Support (30%)
POS Configuration and Updates (20%)
Technical and Customer Support Services (20%)
Manages and Develops Others (15%)
IT Service Function (10%)
Quality Assurance (5%)

Performs Other Responsibilities As Assigned
SIGNIFICANT WORKING RELATIONSHIPS
IT teams
Operations Support (i.e., Leadership, Operations, Research & Development, Marketing, and Training)
Corporate teams (i.e., Accounting, Research & Development, and Human Resource)
Operator Managers, staff
Area Coaches, Field Operators
Vendors (e.g., POS, help desk, Internet, firewall, security systems, surveillance camera systems, music systems, phone, credit cards, etc.)
General Contractors

QUALIFICATIONS
Experience, Education, and Certifications:
7+ years of experience supporting information technology environments, preferably with help desk, technology call center, troubleshooting, and/or user hardware and software support preferred
Retail experience (e.g., restaurant, etc.) preferred
Bachelors degree, preferably in Computer Science, Information Systems, Engineering, or a related discipline preferred

Knowledge and Skills:

Proficient with installing and supporting Microsoft Office technologies, including Office Suite, operating systems, Windows, Windows Service, desktop applications, computer and anti-virus management
Knowledge of Payment Card Industry Data Security (PCI)
Working knowledge and experience with basic networking, operating system, hardware, and peripheral troubleshooting/support, and remote user networking
Working knowledge of installation, maintenance, troubleshooting, and repair of a variety of user and network computer operating systems (e.g., TCP, IP, etc.)
Working knowledge of POS and above store reporting solutions. NCR Aloha Knowledge a Plus
Ability to diagnose advanced IT and computer systems issues; hardware, software, networking, server, and operator problems
Ability to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others
Ability to maintain and handle matters of confidentiality with utmost tact and diplomacy
Ability to take ownership for IT-related matters to ensure a high degree of customer satisfaction while anticipating and responding to the needs of customers in a timely manner
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, and support
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Ability to exercise considerable judgment and discretion in dealing with matters of significance for the organization; to assess a situation, conduct research, analyze data, and arrive at valid conclusions; and to develop and execute plans
Ability to mentor, motivate, and guide staff toward achieving goals; to provide ongoing, thoughtful, constructive feedback effectively; and to recognize a job well done
Knowledge and commitment to continuous improvement

PHYSICAL REQUIREMENTS/WORKING CONDITIONS
This position works in a typical office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Must be able to sit and stand for long periods of time, kneel, stoop, crouch, crawl, use hands and fingers, and lift up to 50 lbs.

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for over 20 years to align the right talent to the right opportunity, expertly solving unique business challenges.

From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.

Skills:
Point of Sale, POS system, help desk, call center, troubleshooting, retail, restaurant
Permanent



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Sr. Analyst Rest. Systems Manager, IT Service Center

Expired Job

Visionpro