Sr Analyst Process Improvement

Basic Qualifications

Bachelor's degree and a minimum of 5 years of directly related program management experience.

Additional Information

This position is a fully benefits-eligible term appointment ending June 30, 2025, with possibility of renewal.

This is a part-time position, required to work a minimum of 21 hours per week.

Learn more about our work culture and see yourself at Harvard Kennedy School.

We regret that the Harvard Kennedy School does not provide visa sponsorship.

Harvard University requires pre-employment reference and background checks.

Harvard University is committed to supporting a healthy, sustainable learning and working environment.

This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of 1 day per week during the academic year, or as determined by business need. Specific days and schedule will be determined between you and your manager.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Salary Range: $74,200 - $126,200

Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Position Description

Key functional responsibilities include:

Process improvement and business analysis

• Document and evaluate existing processes, operations and services; identify pain points, inefficiencies, risks, and opportunities for automation, streamlining, and future business practices to identify high impact areas for improvement.

• Assess and document user requirements.

• Serve as a cross-functional resource, securing input and fostering ongoing communication across teams in developing process and operational improvements.

• Recommend workflows, configurations, and designs; assess impact of proposed changes.

• Design tests of change, as appropriate, to refine plans for change.

• Build tools, spreadsheets, Salesforce configurations and other solutions as needed.

• Document and develop training materials.

• Measure success to ensure that new processes are indeed improvements.

Project management

• Develop and manage project pans, track ongoing progress, and perform project resourcing and budgeting (money and/or people).

• Effectively communicate status, collaborate, and problem-solve with relevant stakeholders.

• Identity, mitigate, and manage risk on projects.

• Revise project planning as needed.

• Manage partners, internal or external vendors, and developer to deliver products, tools, applications and/or support as needed. For projects - ensuring execution proceeds with the rigor, discipline, and adaptability needed for success.

• Provide regular updates to BHCLI and HKS Executive Education leadership, ensuring transparent communication and the ability to leverage recommended improvement across the full array of HKS Executive Education programming.

Key projects may include:

• Admissions workflow. Define requirements for and develop improvements to the process flow for admissions including improvements to content and communication, usability across mayors and teams, user testing, reporting, and communications with donor.

• SOP and training documentation. Identify gaps and develop new materials as needed. Consolidate and ensure ease of access in applicable project management tools. Update Salesforce documentation to reflect changes and updates since initiative moved from the Executive Education-instance to the Center-instance.

• Evaluation data. Harmonize and optimize workflow, processes and feed of data across Executive Education and Bloomberg Center organizations. Ensure key stakeholders, including faculty, receive timely and useful data.

• Checklists and workflow documentation. Revamp checklists and program templates to reflect the most recent realities of initiative programming in New York City, Cambridge, and online. Ensure comprehensive across entire initiative: clarify roles and responsibilities in functions across Executive Education, City Support and Student Engagement, Curriculum Development, and Impact and Evaluation.

• Correspondence templatization. Provide updated and accurate templates for a range of correspondences including onboarding, information for participant support and administrative staff, Canvas invites, and various follow ups.

• Participant travel. Develop documentation and guidelines for participant-related travel. Surface need for policies, workflows, and escalation protocols.

• Data to donor. Simplify, automating where possible, processes for sending data to donor or other collaborators about participation, program design, and other agreed-upon coordination points. Develop templates for standard for communication of key items (i.e. admissions decisions, curriculum preview, etc.).

• Spread Innovation. Cross-check planned improvements with HKS Program Delivery leads, to enable improvements and innovations to spread broadly across BHCLI and HKS Executive Education. Create and exercise a routine cadence for exchanging improvements and testing in different programs.

Job Summary

The Senior Analyst for Process Improvement seeks to improve, streamline, and document the standard operating procedures underlying the executive education programs of the Bloomberg Harvard City Leadership Initiative (BHCLI). There is a great deal of work to be done to evolve the systems and workflow that undergird the work of these teams to effectively and efficiently meet the associated needs of all stakeholders - involving coordination across teams as well as with administrative and finance teams at both the Bloomberg Center for Cities and Harvard Kennedy School (HKS) Executive Education. The Senior Analyst will play a key role in managing and delivering on projects to achieve these ends - and will analyze, design, and develop new and improved processes and workflows. This is a term position because we are at a key inflection point of scale and seek to align processes across HKS teams as much as possible.

Over the last two years, the Bloomberg Harvard City Leadership Initiative programming has grown in size and complexity, building and expanding on the forty years of operational Executive Education expertise resident within the Kennedy School. City leaders now participate in ten programs over multiple locations and online, involving faculty from several schools, and more than 570 participants. Participants engage both as individuals and as teams representing cities. The successful execution of the programs requires delivery of services provided across four highly integrated teams: Executive Education, City Support and Student Engagement, Curriculum Development, and Impact and Evaluation. Collectively these teams aim to come together to create a seamless experience and support for participants (city leaders), faculty, the donor, and each other.

As the Senior Analyst, you will work closely with the broader Bloomberg Harvard City Leadership Initiative, Bloomberg Philanthropies and Executive Education to identify, lead and implement improvements to standard operating procedures across Bloomberg programming, sharing excellent practices with HKS Executive Education as well.