Sr Analyst, IT Client Support

Cardinal Health Nashville , TN 37201

Posted 3 months ago

ROLE: Desktop Analyst

  • Requires detailed knowledge of PC hardware, Operating systems, network configuration, server interaction, diagnostics and troubleshooting.

  • Replaces and rebuilds hardware components as needed.

  • Fixes basic routine issues.

  • Installs/removes/configures basic applications.

  • Typically is a college/university graduate or has equivalent experience

  • Has basic knowledge of theories, practices and procedures in a job family or skill

  • Applies knowledge and skills to complete own work

  • Depends on others for instruction, guidance and direction

  • Develops competence in own area by performing routine work

Job Family/Major Accountabilities:

  • Requires working knowledge of infrastructure technology.

  • Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment.

  • Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies.

  • Requires troubleshooting capabilities of the operating systems, and OS modifications.

  • May install and configures non-standard and legacy applications.

  • May assist with the resolution of advanced issues.

Qualifications:

Two year degree in Computer Science or equivalent experience. Typically would work on or coordinate projects of moderate size and organizational span. Projects would typically have low to moderate budget impact.

Physical/Mental Requirements:

  • Excellent communication and interpersonal skills. Able to motivate and direct team members to build productive, cooperative work teams.

  • Work well both independently and as a member of a high performance team.

  • Proactive, innovative, and creative in meeting customer and enterprise needs.

  • Proficient PC skills; including working knowledge.

  • Thorough knowledge of business unit's functions and applications.

  • Strong analytical, problem solving, organizational, and planning skills.

  • Understanding of project management theory and team dynamics.

  • Proven ability to effectively collaborate with others, initiate action, and adapt to change

Knowledge/Skills Requirements:

  • Excellent verbal and written communication skills

  • Excellent interpersonal skills

  • Experience supporting multi-platform environments including the following: Windows 7/10 Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris.

  • Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol

  • Individual may participate in a rotating primary support role. This includes after hour and weekend support as required

  • Periodic travel to support business initiatives is required.

  • Ability to work effectively in a team environment.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Sr Analyst, IT Client Support

Cardinal Health