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Sr Analyst IT Client Support

Expired Job

Cardinal Health Valencia , CA 91354

Posted 4 months ago

What IT Client Support contributes to Cardinal Health

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

  • Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

  • Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process.Experience providing support via in-person, phone, or remote methods.

  • Installs/removes/configures hardware and software.

  • Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).

  • Prioritizes effectively and escalates as needed.

  • Responds to customer needs and services as assigned.

Qualifications

  • Bachelors degree in related field or equivalent work experience

  • 2+ years experience in related field preferred

  • Applicable technical certifications preferred

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

  • Works on projects of moderate scope and complexity

  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve

  • Applies judgment within defined parameters

  • Receives general guidance may receive more detailed instruction on new projects

  • Work reviewed for sound reasoning and accuracy

  • Able to work off hours and weekends as needed by the business

  • Able to work different shifts

  • Able to commute and support nearby facilities

  • Able to travel to other sites with or without advanced notice

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Sr Analyst IT Client Support

Expired Job

Cardinal Health