Sr. Analyst, HR Service Center Reporting (Remote)

The Sr. Analyst, HRSC Reporting role is responsible for analyzing and reporting HR service center data to support decision-making and improve operational efficiency. This role involves generating reports, interpreting data, and providing insights to HR leadership and stakeholders. The Sr. Analyst, HRSC Reporting will collaborate with cross-functional teams to identify trends, develop metrics, and recommend, drive, and track impact of process improvements.

• Develop and maintain HR service center reports, dashboards, and metrics to track key performance indicators (KPIs) and operational trends

• Analyze and present HR service center data to identify patterns, trends, and areas for improvement

• Provide recurring and ad-hoc reports to HR leadership and stakeholders, ensuring accuracy and timeliness

• Collaborate with HR teams to understand data needs and opportunities, and develop customized reports using tools such as Alteryx, Tableau, R, SQL, Power Automate, Power BI, and Excel

• Perform data mining in a wide variety of systems, including Oracle HCM Core HR and Benefits modules, iCIMS, Avaya CMS, Embark Analytics, HR HelpDesk, and survey tools

• Conduct data validation and quality assurance to ensure data integrity and reliability

• Proactively Identify opportunities to automate reporting processes and streamline data collection and analysis

• Support development, implementation, and audience review/understanding of HR service center performance goals and metrics

• Stay updated on industry best practices and emerging trends in HR reporting, analytics, and associated tools and methods

• Participate in cross-functional projects and initiatives to improve HR service center operations

• Lead small scale projects and/or process improvement initiatives

• Maintain integrity and confidentiality of departmental records and employee documentation

• Bachelor's degree in HR, Business Administration, Information Systems, Analytics, or a related field or equivalent work experience

• 1-2 years of proven experience as an HR reporting analyst or similar role

• Proficiency in HR systems and reporting tools (e.g., HRIS, ATS, Tableau, Excel)

• Agility in learning new technology / tools to support business efforts

• Proficiency using one or more of the following: Alteryx, SQL, R, Python, or Tableau Prep

• Strong analytical and problem-solving skills, with the ability to interpret large and complex datasets

• Excellent attention to detail and accuracy in data analysis and reporting

• Strong written and verbal communication skills, with the ability to present findings and recommendations to stakeholders

• Ability to work independently and collaboratively in a fast-paced, deadline-driven, remote environment

• Knowledge of HR processes and policies is preferred

• Familiarity with HR service center operations is a plus