Sr Analyst - Executive IT Services

Job Number: 22066

Position Title: End User Services Engineer

External Description:

The Sr. Analyst

• Executive IT Services, provides concierge-level desktop and mobile support to empower Talbots executives and their executive admins to work optimally. This highly visible role must meet enhanced service levels including 24/7 availability to resolve issues and answer questions with best-in-class customer service. This person must be self-motivated, reliable, and comfortable with multi-tasking. They can maintain a high attention to detail and be inventive as needed.

This is an onsite position in our Hingham, MA campus.

What We Offer

• Growth! Here at Talbots our goal is to give you the opportunities to grow with us. Our Performance Feedback Program allows for healthy career conversations and goal setting throughout the year.

• Condensed Work Week! If we have no work obligations and have fulfilled our 40-hour week, our Life-Work balance approach allows for us to start our weekend at 1pm on Fridays.

• Complete Benefit Package! Our benefits kick off the first day of the month after your start date! Discover more about our full benefits package here. We have competitive time off, including paid time to volunteer within the community.

• Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.

What You'll Do:

• Provide guidance and expertise to executives experiencing problems or desires with company provided IT equipment, including but not limited to mobile phones, tablets, laptops, desktops, printers, and video conferencing equipment.

• Utilizing the accrued experience from you and your team to quickly resolve issues in a fast-paced environment with shifting priorities and needs.

• Research, test, and support existing and new endpoint technologies requested by executives to ensure lasting compatibility and administration.

• Assist the End User Support Team in resolving issues including taking ownership of tickets or initiatives, as needed.

• Advance issues to appropriate teams in a timely manner and acts as the liaison between IT and the customer.

• Develop and maintain documentation and standard operating procedures.

• Ensure that proper security procedures are implemented and enforced based on internal policies and procedures (patch management, configuration, hardening, etc.) and safeguard security of equipment and data files

• Follows the established principles of the Information Technology Mission, Vision, Values and Principles (MVVP)

Who You Are:

• Must have excellent interpersonal and communication skills

• 7+ years of direct, face to face IT support experience with at least 2 years of Executive/C-Level support

• Deep knowledge of Windows, Macintosh, iOS and Android operating systems and hardware

• Thorough understanding of the Microsoft 365 Suite (specifically Outlook and Teams)

• Knowledge of Active Directory, Networking, and mobile communications

• Must possess the ability to independently prioritize and accomplish multiple tasks simultaneously, knowing when escalation of issues is necessary.

• Desire to stay current on the latest technologies and keep well-informed of current technical trends.

• Ability to meet project deliverables and communicate any unscheduled changes.

• Keen problem-solving skills, ability to deal with complex situations and implement a technical solution

• Show tact, discretion, confidentiality and good judgment in handling critical and confidential matters and documentation.

• Understanding of Mobile Device Management is a plus

• Experience with ticketing systems like Cherwell, ServiceNow, etc.

• Knowledge of Avanti ISM.

City:

State:

Community / Marketing Title: Sr Analyst

• Executive IT Services

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.

PositionType_Description: Full Time

Location_formattedLocationLong: Hingham, Massachusetts US