Analyses, designs, develops and implements standard operating procedures to support the channel in meeting strategic business goals. Drives operational excellence by strategizing and developing day-to-day operational tactics that deliver tactical simplification to the department. Responsible for developing, reengineering, improving and maintaining standard operating procedures. Provides operational expertise to the rest of the Enterprise; represent the department at Enterprise level and drives solutions that positively impact the department's ability to support the channel.Minimum Required
TFB experience strongly desired
Program/project management experience
Vendor management experience
Experience creating system requirements and managing system enhancements and defects
Critical thinking skills with the ability to gauge impacts and severity of issues or projects
Strong written communication skills to all levels of leadership
Excellent organizational and time management skills
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable.
Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.
Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department
Align policy, procedure and process with other lines of business to ensure consistent customer experience.
Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions.
Works with cross functional teams to identify, document and implement projects and programs to support the channel.
Applies mathematical analysis to determine validity and reliability of sampling and statistics.
Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives.