Sr Analyst, Business Process Order & Process Management

T-Mobile Bellevue , WA 98009

Posted 6 months ago

Analyses, designs, develops and implements standard operating procedures to support the channel in meeting strategic business goals. Drives operational excellence by strategizing and developing day-to-day operational tactics that deliver tactical simplification to the department. Responsible for developing, reengineering, improving and maintaining standard operating procedures. Provides operational expertise to the rest of the Enterprise; represent the department at Enterprise level and drives solutions that positively impact the department's ability to support the channel.Minimum Required

  • 5 years of related work experience

Desired

  • TFB experience strongly desired

  • Program/project management experience

  • Vendor management experience

  • Experience creating system requirements and managing system enhancements and defects

  • Critical thinking skills with the ability to gauge impacts and severity of issues or projects

  • Strong written communication skills to all levels of leadership

  • Excellent organizational and time management skills

Education

  • Bachelor's degree preferred. Additional work experience may be considered in lieu of degree.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

  • Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable.

  • Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.

  • Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.

  • Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department

  • Align policy, procedure and process with other lines of business to ensure consistent customer experience.

  • Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions.

  • Works with cross functional teams to identify, document and implement projects and programs to support the channel.

  • Applies mathematical analysis to determine validity and reliability of sampling and statistics.

  • Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives.

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Sr Analyst, Business Process Order & Process Management

T-Mobile