Sr Administrative Asst - (Legal Claims Assistant) - 90072115 - Washington

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Sr Administrative Asst - (Legal Claims Assistant) - 90072115 - Washington

Date: Feb 10, 2025

Location:

Washington, DC, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

Under the direct supervision of the Manager, Claims, this position provides highly complex administrative support to the Claims Manager, Claim Specialists, and other Claims professionals within the Law Department. May serve as primary and first point of contact for the Passenger Claims Unit and edits and assists in preparation of all correspondence. Coordinates travel arrangements and maintains record of all expenses incurred by staff - including those related to mass casualty incidents. Acts as a liaison with other departments and outside agencies. Handles confidential and non-routine information and explains policies when necessary. Screens all incoming calls. Maintains filing system. Assists in the collection and organization of data and documents associated with legal matters.

ESSENTIAL FUNCTIONS:

• Provide administrative support to Claims Professionals within the Law Department.
• Support on-boarding of new staff to the practice group, including arranging for office space, computer needs, phones, and so forth.
• Design tickler and tracking systems for group workflow, deadlines, and projects.
• Prepare documents and arrangements, including expense reports, travel arrangements, and disbursement requests for claims staff, as requested.
• Draft initial responses to incoming letters requesting general information.
• Maintain documents in a database or other system for use by Claims professionals and other legal staff. Assist with organization and maintenanceof internal practice group computer databases. Design and develop presentations and other documents.
• Arrange meetings and conference rooms. May manage event logistics for group meetings and team building events.
• Receive, screen, and direct calls. Field questions from internal and external callers. Manage inquiries when supervisors are unavailable and implement positive resolutions to problems.
• Prepare and deliver documents including outside counsel engagement letters and packages.
• Assist with proofreading and filing of legal documents such as notes, memoranda, and briefs.
• Develop and maintain efficient filing systems to ensure files are maintained accurately, archived, and readily retrievable.
• May coordinate with other legal support to ensure consistency of work. May serve on a rotating basis in supporting the other Claims Offices.

MINIMUM QUALIFICATIONS:

• 5 - 7 years of related experience
• Work will be pertformed in an onsite office envireonment
• Proficiency in word processing systems and other software (i.e., MS Word, MS Outlook, Internet Explorer Browser, MS Excel, PowerPoint, etc.) and willingness/ability to learn others.
• Excellent communication skills (written and verbal) and judgment necessary to handle inquiries when supervisors are unavailable.
• Ability to manage multiple assignments and priorities.
• Ability and willingness to carry out instructions accurately and promptly ask questions and keep attorneys informed of progress appropriately.
• Initiative, willingness and confidence to point out errors, better ways of doing things and to otherwise be constructively critical.
• A positive attitude and interest in getting along with colleagues and performing the job well.
• Ability to compose routine correspondence.
• Ability to perform research on the intranet/internet.
• Outstanding organizational skills, including experience in managing data and documents.
• Excellent proofreading and grammar skills required.
• High Level of integrity in dealing with confidential and sensitive matters.
• Independent work style - complete assignments with minimum supervision, anticipate needs and resolve issues proactively.

PREFERRED QUALIFICATIONS:

• Experience at a large law firm, Insuran e claims or helthcare claims assistant experience
• Experience with SharePoint, Arrow, SysPro or Passport systems is A+
• Experience with document management systems.
• Bachelor's Degree

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

PAY TRANSPARENCY:

The salary/hourly range is $59,700-$77,436. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:164023

Posting Location(s):District of Columbia

Work Arrangement:04-Hybrid Weekly Click here for more information about work arrangements at Amtrak.

Job Family/Function:Administrative Support

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..

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