Sr Account Representative

Exelon Potomac , MD 20854

Posted 1 week ago

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Under the direction of management, establish, develop and maintain professional relationships with the key managers and decision makers of assigned accounts. Leverage internal and external relationships to aid in the development of business and actions plans to meet customer needs regarding service delivery, as well as, billing and credit issues.

Diligently promote the sale of products and services and affect customer participation in load management programs. Perform account management tasks i. e. contract management (where applicable), bill/credit issues, after-hour duty responsibilities and the regular use of Customer Relationship Management database to manage customer information and relationships. Provide open communications with customers concerning: Rate changes, Customer Choice, and Emergency response to drive and improve customer satisfaction.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.


  • Develop and implement customer specific business plans to improve customer satisfaction including coordinating the work of multiple departments to affect the installation of new or expansion of existing electric and gas service, presentation and execution of all appropriate service contracts and associated paperwork (where applicable), and coordinating restoration and analysis of interrupted service including providing 24/7 on-call accessibility.

  • Establish and develop strong professional relationships with the key managers and decision makers of assigned accounts with the intent of implementing customer load management strategies which benefit the company through providing curtailment during peak load periods.

  • Establish and develop strong professional relationships with key managers and decision makers of assigned accounts with the intent of selling products and services to meet customer needs and benefiting the company through providing additional margin as well as for promoting other company interests.

  • Manage outstanding customer debt with the timely resolution of billing and credit issues. Proactively establish customer payment procedures, which minimize exposure to bad debt and maximizing the company's margin.

  • Communicate company policies and procedures to the customer regarding all rates and riders affecting the customer, including changes and additions which could impact the customers energy management and purchasing.

  • Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database for use by other departments including Marketing, Marketing Research, and Technical Services.

  • Act as a mentor and trainer for Principal and Representative Account Managers. Assist the Manager - Customer Accounts by providing vacation coverage and back-up. Perform special duties and projects.

  • Work routinely involves internal and external issues that require superior resolution regarding customer satisfaction, promotion and sales of company products and services, electric service delivery and billing/credit issues. Contact requires tact, persuasiveness, and coordination capabilities to facilitate this work process.

  • Daily activities are direct in nature with an emphasis on providing assigned customers a single point of contact termed " Total Account Management" . This requires the account manager to possess a comprehensive knowledge of company rates, riders, departmental roles and responsibilities, policies, work practices and safety to affectively align customer needs with company resources.

  • Account assignments are made on a regional/territorial basis and may vary in number per account manager but are generally larger in size, greater in number, and more sensitive than accounts assigned to Principal Account Managers. ; Total portfolio revenue per account manager typically ranges between $30 & $60 million.

  • Activities routinely involve mentoring of less experienced peers, back-up supervisory duties, and special assignments i. e. teams, committees, and projects. ; Additional individual job development and value added activities are expected.

  • Ensure safe work performance.

  • Budgetary management and impact is minimal.



  • Bachelors degree with 5-8 years experience, or in lieu of bachelors degree, must have minimum of 9-12 years of diverse business experience, either internally or externally. Emphasis should be in customer service and sales.

  • Thorough written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation. Works independently with guidance on only the most complex situations.

  • Job requires a valid drivers license and use of personal vehicle. Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.


  • Bachelors Degree is strongly preferred, in the business or engineering field.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Resident Programs Coordinator

Brookdale Senior Living

Posted Yesterday

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Overview Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you'll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there's a place for you to make a difference in lives of the families we serve throughout our continuum of care. Responsibilities Plans, implements, and monitors wellness and recreation programs to meet the specific needs of each and all residents. Ensures residents' lives are maintained to the extent possible by providing programs and events that encourage engagement and social interaction. The Resident Programs Coordinator utilizes Brookdale mission and cornerstones, as well as the Optimum Life vision, for the foundation of their responsibilities. Plans, develops and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; includes providing one-to-one programming for residents who cannot participate in a group setting. Responsible for meeting the Standards of Excellence for Resident Programs. Ensures Resident Programs' mission and model are the foundation of community programs. Ensures resident welcome and engagement protocols are in place. Manages volunteer program, including recruitment, training, and supervising volunteers. Ensures daily, weekly and monthly calendar of events requirements are met. Ensures specialty programs are scheduled according to the Resident Program Annual Master Calendar. Ensures marketing, promoting and communicating materials are of professional quality. Ensures the Community environment (including equipment and supplies) supports a whole-person wellness culture for resident engagement. Coordinates the transportation of residents to and from events outside of the community, which may include driving a community motor vehicle. Ensures that Resident Programs meet all state, federal, and other regulations. Participates in the review of individual residents' service plans and regularly documents resident program progress. Participate in discharge planning with other members of the management team. Monitors resident program budget, equipment, and supplies. Participates in annual resident satisfaction survey initiatives and addresses resident complaints and grievances. Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties according to the established protocol. May also assist with disaster management efforts and activities during evacuations. May directly supervise resident program assistants and/or driver; may act in supervisory capacity in the absence of the executive director, as assigned. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Qualifications Education and ExperienceAssociates Degree or equivalent with emphasis in recreation, health education or related field and a minimum of two or more years of direct programming experience with older adults is required. Bachelor's degree preferred. Certifications, Licenses, and Other Special RequirementsRequirements for California communities: At least one year experience in supervising associates and in training volunteers. Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Basic typing and computer skills are essential preferably in a Microsoft Windows environment. Physical Demands and Working Conditions * Standing * Requires interaction with co-workers, residents or vendors * Walking * Sitting * Occasional weekend, evening or night work if needed to ensure shift coverage. * Use hands and fingers to handle or feel * Reach with hands and arms * Possible exposure to communicable diseases and infections * Stoop, kneel, crouch, or crawl * Talk or hear * Exposure to latex * Ability to lift: Up to 25 pounds * Possible exposure to blood-borne pathogens * Possible exposure to various drugs, chemical, infectious, or biological hazards * Vision Brookdale is an equal opportunity employer and a drug-free workplace. Brookdale Senior Living Potomac MD

Sr Account Representative