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Sr. Account Manager, Third Party Relations
San Mateo, CA
The Account Manager will report into the Global Account Director and work across SIE and the Partner's business teams to define and deliver agreed commercial and strategic objectives in the territory, and globally as required. Partner satisfaction is key, and as a primary point of contact for Partner's regional teams, the Account Manager will nurture a trusted and preferred partner relationship between SIE and the Partner. The Account Manager will be an evangelist for PlayStation, with the knowledge and ability to promote all aspects of the business and platform, discovering new opportunities and driving the business forward.
The Account Manager will provide territory expertise and guidance internally and externally, advising on topics including local legal and regulatory requirements, commercial best practice and specific territory opportunities and nuances. The Account Manager will maintain a network of key internal and external contacts across the territory to ensure activities can be executed effectively. Working with Partner Operations the Account Manager will ensure a smooth process for publishing the Partners content, and be the first point of escalation for multiple teams internally and externally, with the ability to understand and find resolution for all issues that may impact the Partner's business with SIE.
Own the day to day business activity and overall health of the Partner, being the primary point of contact for the Partner and SIE internal departments for business queries, and first point of escalation for content pipeline and other operational or technical situations that have business impact.
Own and practically implement agreed Joint Business Plan initiatives and Commercial Activity with the Partner. First point of contact for Partner and SIE internal teams for execution of related activities.
Ensure internal teams aligned to deliver and support key content and initiatives.
Identify and execute upon local activities with partner content. Align with global account team to ensure regional activations match global objectives, and there are consistent communications and service to the Partner. Where there are regional variances, ensure these are identified and understood by all stakeholders.
Where applicable, ensure that partnership contractual requirements are adhered to by SIE and the Partner.
Lead product release and lifecycle planning with internal departments and the Partner.
Comprehensive knowledge of Partner's portfolio, strategy and forecasts.
Identify business opportunities across Partner's portfolio and live services.
Develop KPIs / metrics and conduct performance analysis for key content and initiatives.
Communicate business, platform and policy updates to Partners.
Facilitate data analysis requests internally and externally.
Manage business / policy / platform escalations and waivers through operational and technical channels (Product Management Team, Finance, DevNet etc), and identify and resolve operational / process challenges that impact revenue and Partner relationship.
Work with the Partner and internal teams to deliver physical and digital best practice across the whole product lifecycle. Identify and deliver content suitable for specific platform activity and campaigns (PS Now, PS+, PS Hits etc.).
Identify Partner content to drive a PlayStation message and point of difference.
Assist with the facilitation of Partner's participation at PlayStation PR / media events.
Assist with bundle planning, execution, and tracking.
Bachelor degree in Business or Marketing, or commensurate relevant experience.
8+ years in external partner facing position (e.g. sales, account management, business partner relations).
Experience working with and selling to large, complex global organisations with highly matrixed teams.
Communication, presentation and relationship management skills at all levels.
Negotiation and facilitation skills.
Extensive games development and publishing experience, or comparable media / entertainment / technology industries.
Regional market expertise.
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
Sony Playstation Network