Sr Account Manager - Semiconductor

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Job Title

Sr Account Manager - Semiconductor

As the Sr Account Manager, you will be responsible for account development, portfolio sales, revenue growth and for creating and maintaining positive customer relationships by providing account management, excellent customer service, and technical assistance to a major CoorsTek customer. You will manage accounts of increasing complexity, revenue, and opportunity.

Roles and Responsibilities:

• Under minimal supervision, formulate and lead execution of account plans to support company sales and profitability objectives.

• Develop account relationships internally and externally as a company representative for all aspects and needs of the account.

• Optimize market sales/revenue opportunities by keeping informed of market developments in the field.

• Lead customer conversation through market dynamics within the industry.

• Grow existing accounts through account development, partnership, portfolio selling and delivery execution through building relationships at all levels within the organization.

• Act as liaison between development, engineering, production, planning, shipping, accounting, sales team, and customers to effectively manage customer needs.

• Responsibilities include contract review, technical order information, value pricing, ongoing technical support and forecasting customer needs through S&OP.

• Ability to understand complex customer needs both technically and account management. Able to present complex technical projects to management where applicable.

• Organizes resources to ensure the necessary information is gathered to analyze the feasibility of establishing long-term contract agreements with customers.

• Facilitate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identify the root cause.

• Provide timely response and follow-up to customer requests to include order status, quote status or other information.

• Attend and/or work trade shows as necessary in support of the entire product portfolio.

• Manage all accounts through CRM updating pipeline, contacts, trip reports, call plans and Account Plans.

• Manage all customers payment terms and adherence to terms.

• Capture market intelligence to develop conversations with customers on market trends and actions. Share market data with Strategic insights for comprehensive overview and market development.

Job Requirements:

Education:

• Bachelor's Degree or equivalent in a technical discipline.

• Mechanical, Chemical, or Materials Science Engineering degree preferred.

Experience:

• Five to Eight (5-8) years related technical account management experience, preferably in the Semiconductor Equipment or Materials space.

Functional/Technical Knowledge, Skills & Abilities:

• Familiarity with Semiconductor Processing Equipment.

• Negotiation skills, value pricing and contracts.

• Experience Forecasting customer and market demands.

• Proficient in Microsoft Applications with expertise in Excel.

• Experience within Salesforce or another CRM a plus.

• Proven ability to Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

• Excellent listening skills for understanding changing customer needs and future technology trends.

• Must be able to work with a diverse variety of people from different cultures and backgrounds.

Position Specific Title and Responsibilities:

• Travel to customer locations to promote new products and resolve customer issues. Additionally, travel to other company sites as needed (could include domestic and international), and represent the company at trade shows and conferences.

Location:

• Hybrid

• Locations: Hillsboro, OR, Bay Area, CA, or Golden, CO

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Target Hiring Range

: USD 0.00 - USD 0.00

Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!