Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICFtogether for tomorrow.
Who we are:
ICF Olson is a collective of world-class agencies delivering across the spectrum of customer experience: creative expression (Olson), public engagement (Olson Engage), customer relationships/loyalty (Olson 1to1) and digital experiences (Olson Digital). Though experts in different areas, we are united in our common POV: Think like people. This means everything we do is made from empathy the key to brand success in a world of ever-shrinking attention and ever-growing choice. Learn more at icfolson.com
Who we're looking for:
Olson, 1to1 is seeking a technology focused Sr Account Manager, Operations. This person will be responsible for issue research and resolution, awareness of monthly system releases, ensure that ongoing batch processes and program functionalities are successful, as well as ad hoc projects as assigned. The Sr Account Manager, Operations understands the client's business goals and works with agency resources to ensure those goals are met. To be effective in this role, it requires strong organization skills, system/technology aptitude, relationship building skills, and meticulous attention to detail.
What you'll get to do:
Serve as a subject matter expert for ICF Olson's loyalty platform
Tier 1 support on client requests; must determine if request can be done in tier 1 or needs to be triaged to an internal team member
Receives and manages the input of new technology requests & enhancements award items, correspondence codes, enrollment source codes, etc.
Work directly with client operations team to resolve batch processing issues.
Works to identify process efficiencies
Demonstrates an ability and desire to build and maintain strong relationship with key internal stakeholders
Uphold and improve the agency relationship with appropriate client contacts
Ensure the quality and timely completion of all deliverables
Act as key liaison between client, internal disciplines and other key business partners
Provide regular status reports to key business partners and/or client stakeholders
What you'll need to succeed:
BA/BS Degree in Marketing, Marketing Communications, MIS preferred
6-10 years of experience in marketing, marketing operations, marketing technology; Loyalty or CRM Marketing knowledge preferred
Technical aptitude: SQL and relational database knowledge, Jira, understanding of development technologies or a want to learn
Anticipates problems and challenges
Master of details
Exceptional written and verbal communication skills
Must excel under tight timelines and multiple assignments
Ability to work with all levels and cross functional areas
Passion for loyalty or retail industry; passion for working in a highly collaborative environment
Outstanding client relationship management skills
Strategic thinking ability, able to creatively provide solutions and ideas as well as problem solve
ICF Olson is an equal opportunity employer that values diversity at all levels. (EOE Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)
Minneapolis, MN (MN03)
ICF International, Inc