PNC Bank Minneapolis , MN 55415
Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications.
Manages processes outlined in the contract and resolves challenges/issues. Handles higher volume, higher visiblity and more complex clients.
Serves as a main point of contact for client matters. Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as an escalation point and training resource to junior staff.
Actively participates in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.
Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners to decision/implement.
Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.