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Cartwheel is a full-service digital agency that uses powerful data and insights to build creative ideas. Ideas that influence consumers and allow brands to carve out a unique position in the marketplace, while utilizing proprietary research based on decision and behavioral sciences. The Sr.
Account Manager will develop and expand client relationships on specific identified accounts.
AM will also work with Maritz Business Units to secure, retain and grow business.
Plans, researches and executes program marketing and creative strategy. Leads internal and client teams on medium to large sized projects. Oversees junior level employees.
Manages creative budgets and involved in forecasting. Scope Plays primary role on specified accounts.
Account Manager has an intimate understanding of clients core business, and also ensures that a strong working relationship is established between the client and the creative team. Manages assignments from start to finish, working to develop strategies and creative solutions that meet the clients goals and objectives. Also handles creative budgets, timing of jobs (in conjunction with traffic) and the day to day running of accounts.
Typically assigned to medium to large sized client accounts. Number of accounts assigned may vary depending on size of accounts, ability and capacity. Manages junior level employees.
Reporting and Working Relationships Reports directly to Account Director or Managing Director. Will interact frequently with all levels of clients. Works directly with internal creative team and project management.
Works on new business pitches and building new clientele. May work with Technology team(s) as needed. Primary Responsibilities 25% Problem Solving and Selling Value:
Collaborates with creative team to develop and execute marketing strategy for accounts by gathering details related to client's challenges and needs. Communicate with clients daily, developing and submitting sell-in presentations and strategic POVs or recommendations to drive business growth and thought leadership. Through collaboration with Decision Sciences, develops client specific data insights to articulate the tangible and intangible values of our recommendation to clients and describe why our creative services are superior to that of our competitors.
Utilizing metrics and/or data insights provided by Decision Sciences, reviews the effectiveness of Maritz creative solutions during and after implementation to develop lessons learned for future opportunities. 40% Relationship and Account Management: Maintains day to day client contact and works closely with client to ensure program communication objectives are executed. Acts as team leader, communicates program requirements to creative team; works closely with all internal departments and personnel to exceed client requirements and objectives.
Oversees junior level staff, developing career path and responsible for professional growth. Develops client relationships and participates on client reviews in coordination with project management. 35% Account Management: Works closely with Sales, Project Management, Product Management and Solution Design to develop creative solutions.
Maintains ongoing relationships with client contacts to assist through the development and execution of creative campaigns. Collaborates with the Maritz project management team to ensure day-to-day operations are occurring as intended and agreed upon. Works with Account Director or Managing Director to identify and pitch new business opportunities.
Has a full understanding of financials - manage billing and profitability through monthly tracking reports and assist with monthly business unit projections. Qualifications 1. Bachelors degree in marketing, communications or business required 2. 7-10 years of creative agency experience 3.
Ability to lead both internal and external client teams; Ability to mentor and supervise junior staff 4. Ability to manage financial data for both projects and business unit 5. Build relationships with clients, advocating both for the brand and the agency 6.
Willingness to seek new business opportunities 7. Must have active listening skills 8. Excellent written and verbal communication skills required DISCLAIMER:
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz Motivation Solutions is an Equal Opportunity Employer.