The key responsibilities of the role include:
Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the CSST servicing team. Resolves all types of operational or processing issues.
Acts as initial contact for complex client or partner inquiries for banking products and services. Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients
Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan. Acts as liaison with National Credit Center at inception and throughout Credit underwriting process.
Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
Acts as resource for the relationship servicing team for highly complex WM relationships.
Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes
Identifies service efficiency enhancements, process improvements, and service delivery.
Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
The successful candidate will benefit from having:
5+ years' experience, or equivalent, in financial servicing/accounting fields with client servicing background
Knowledge of banking products and services is required.
Knowledge of internal banking functions.
Analytical, problem solving and organizational skills required
Monday - Friday: 8-4:30pm
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.