Sr. Account Manager

Atradius

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

Account Management

• Manage all customer communication in a proactive way to ensure the customer is supported and informed on all aspects of services provided and within agreed service levels.

• Actively involved in the management and development of customer portfolio performance

• Key customer interface, responsible for revenue generation and risk management

• Improving customer service and experience, working closely with other departments within Atradius to provide best possible service to enhance customer satisfaction.

• Responsible for managing and co-ordination of customer enquiries to ensure appropriate level of support.

• Support Business Development Managers in maintaining and developing customer relations.

• Support the commercial team in the acquisition of new customers and the retention of existing customers through excellent service delivery.

• Develop existing accounts to bring additionality and increased revenue opportunity.

• Create an environment for success through optimal use of available resources, tools, and data.

• optimise results through effective portfolio management.

• Develop and maintain excellent communications both verbal and written with internal and external stakeholders, ensuring that communication is clear, transparent, and timely. Proving appropriate and proactive updates on case / customer / portfolio level and ensuring co-operation with key internal Atradius stakeholders

• Responsible for ensuring business retention and developing the existing customer portfolio with the aim of maximizing customer profitability.

• Work closely with other teams to identify cross boarder and upskill opportunities

Requirements for the Job:

• High customer orientation / customer focus

• Good communicator who easily engages and interacts with new and existing customers using a broad range of channels (Social Media, Telephone, Email) and who has the ability to quickly build rapport

• High attention to detail and is able to work quickly and accurately and adapt to new insights

• Excellent time management and organization skills

• Flexible, enthusiastic and highly motivated.

• self-motivated individual, able to work from own initiative.

• Required to work in the Downers Grove, IL office

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

I am Atradius! - Do you want to know who we are?

Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s

Atradius Collections

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client's trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.