Under supervision of the Accounts Receivable Manager, responsible for supervision of A/R collectors and ensuring Accounts Receivable aging metrics are met. Manages work flow within the team ensures policy and practice are adhere to; responsible for negotiating payment plans and solutions for customers.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provides leadership, training and HR related activity to the AR Team.
Responsible for associate relations functions including hiring, performance management, developmental, training and termination.
Monitors the activities of the AR associates to ensure proper and consistent compliance with company approved credit and collection policies and procedures. Assures team is delivering the highest level of customer service and professionalism to internal/external customers.
Responsible for conducting monthly, mid-year and annual reviews with associates.
Works closely with various departments to ensure customers' expectations are met.
Reviews aging monthly with associates to ensure AR metrics are being met. Works with associates on how to properly settle disputes, delinquency and credits on accounts.
Analyzes credit limits on accounts based on sales and/or payment performance within certain guidelines as established by Management up to 20% and not to exceed 50K
Responsible for writing up for approval by A/R Manager or Director all workouts and notes for customer.
Responsible for identifying any accounts that need to be reviewed to send to outside collections
Performs related duties as assigned
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education. Normally requires four (4) years directly related and progressively responsible experience. Prefer someone with two (2) years of experience dealing with high deduction type customers
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Ability to communicate effectively both orally and in writing
Familiar with resolving customer with high volume of deduction
Strong Leadership Skills
Strong Interpersonal Skills
Must have strong analytical skills
Must be able to direct and inspect performance of the subordinates
Familiarity with Credit and Collections operations procedures, including reconciliation of AR activity and dispute resolution.
Strong organizational skills; attention to detail
Knowledge of Microsoft Word, PowerPoint and extensive knowledge of Excel
Amerisourcebergen Corporation - Corporate