Sports Desk Attendant

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

Customer Service

• Greet members and guests upon arrival to the Club

• Check members in by swiping their membership card

• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees

• Book appointments, program and class reservations for members

• Provide information regarding Club programming and facilities

• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Reception Desk Oversight

• Operate cash register

• Process payments

• Manage/handle cash and balance cash drawer each shift.

• Perform opening and/or closing duties, as required

• Answer and transfer phone calls

Cleanliness

• Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays

Communication and Relationships

• Communicate timely and follow up, as appropriate

• Provide membership sales team with guest/prospect lead contact information

• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays