Are you our next Assistant Program Manager?
Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Assistant Program Managers to join our growing team. The Assistant Program Managers is responsible for ensuring the smooth, efficient and profitable operations of the Sports Club for Kids program within the club. The Assistant Program Manager will work closely with and receive direction from the Sports Club for Kids Program Manager.
Who are we?
Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.
What do we do?
We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.
You will thrive in this role if you:
Develop a robust kid's program and consistently meet and exceed revenue targets.
Have impeccable time management and organizational skills.
View the business holistically, placing as much effort into retention and member experience as into Sports Clubs for Kids skills.
Recognize that success is a team effort.
Create strong cross functional relationships across the entire club team so that Sports Clubs for Kids programming is promoted.
Develop empowered and knowledgeable teams through effective staffing strategies, performance coaching and career development.
Handle member, client and employee issues in a positive and constructive way.
Embrace stretch assignments and development opportunities for self and others.
Model integrity, collaboration and a can-do attitude.
More about this role:
The Sports Clubs for Kids Assistant Program Manager (APM) is responsible for supporting the Program Manager with the oversight of the financial and operational success of the Sports Clubs for Kids program which may include camps, birthday parties, swim lessons, special events, and rentals. The Sports Clubs for Kids Assistant Program Manager (APM) role achieves success through embodying our core competencies (Create a TSI Environment, Build a High Performing Team, Achieve Measurable Results).
Create the TSI Environment
Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization's culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.
Modeling and promoting our guiding principles through the Clubhouse Rules.
Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
Performs a Member Experience Walkthrough (MEW) daily.
Establishes systems and processes to reward and recognize top performers.
Sees the club through the member's eyes and proactively fixes problems before they impact the member experience.
Promotes consistent brand messaging through community, local, and national activities.
Build a High Performing Team
Inspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.
Regularly seeks out and acts upon feedback; applies learning from others to enhance own abilities.
Acts as a mentor and coach for high performing team members.
Brings innovation and fresh ideas to the planning process.
Ensures that all instructors are properly on-boarded and informed of performance expectations.
Balances the understanding of business needs and the importance of maintaining positive relationships.
Additional duties as assigned.
Achieve Measurable Results
Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.
Seeks new ways to optimize costs, without sacrificing excellent member and customer experience.
Partners with the Program Manager to oversee and deliver high quality Sports Clubs for Kids programming.
Coaches and re-directs Sports Clubs for Kids instructor performance as needed to ensure that all goals are met.
Promotes Sports Clubs for Kids programs through community outreach and in-club marketing.
Always looking for better ways to achieve club results.
Required Skills and Experience
Experience managing others.
Experience in sales - specifically, call drives and outreach.
Experience managing a schedule.
Experience with kids programming preferred.
Ability to analyze Profit & Loss statements preferred.
Child & Adult AED/CPR certified.
Having swim instructor or lifeguard experience preferred.
Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and TSI.
BA or BS degree preferred.
Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
Due to the nature of the business, Town Sports International has specific scheduling guidelines for this position.
Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.
TSI does not authorize vacation time in the months of January or September.
This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.
Ability to work one weekend day each week.
Availability to work during the summer in camp locations.
Town Sports International Holdings Inc