Sports Book Host

Hard Rock Casino Sioux City Sioux City , IA 51103

Posted 2 weeks ago

POSITION SUMMARY

We are one of the most globally recognized companies specializing in the casino, hospitality and restaurant industries. We have recently created a Sports Wagering division to leverage our brand reach and considerable resources to extend our presence. We are looking for a well-rounded individual with experience in the sports wagering/casino industry. This role will be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player's interaction with the Sportsbook and its related products.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  • Record wager requests from patrons and input them into the wagering system

  • Manage a cash drawer for taking wagers and making payouts and reconcile this drawer

  • Commit to detecting and advising customers at risk of potential responsible gaming issues

  • Effectively communicate Policies and Procedures to customers regarding wagering rules and policy's

  • Promote and educate patrons on the availability of all sports related products and wager types

  • Self-driven team players looking to create/follow a career path within the company

  • Capable of working efficiently in a high volume work environment

  • Knowledgeable with Sports wagering terminology

  • Possess excellent customer service/support skills

  • Experienced in troubleshooting and triaging complicated matters related to player inquiries

  • Proficient experience using computers and navigating software systems

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

Must have ability to:

  • Must be a legal resident of the United States and available to work at our Sioux City, IA property on a rotating shift basis. Shifts will be at varying hours of the day and night, 7 days per week, 52 weeks per year

  • Must hold or be able to obtain a License from the Iowa Racing and Gaming Commission

  • Excellent command of the English language

  • Competent working knowledge of MS Office applications

  • Advanced knowledge of online and/or brick and mortar casino and sports book operations not a requirement, but a plus!

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.

  • Perform the duties described in compliance with local laws and regulations.

  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.

  • Have knowledge of the Property's programs to address problem gambling.

  • Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Iowa Gaming Regulations and Internal Controls.

  • Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.

  • Reports any acts of wrongdoing on behalf of any staff member that they have knowledge.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Deli Host

Love's Travel Stops & Country Stores, Inc.

Posted 1 week ago

VIEW JOBS 11/20/2022 12:00:00 AM 2023-02-18T00:00 <p>Address: 2525 Singing Hills Blvd Sioux City, IA, 51111</p><p>Welcome to Love's!</p><p>Where People are the Heart of Our Success</p><p>Deli Host</p><p>As a Deli Host, we want you to go beyond the day-to-day work and truly succeed. You'll have the chance to interact with people from all over, making their travels and their day better by providing outstanding customer service and a well-stocked and clean deli area. If you enjoy making people smile and are looking for a great opportunity to grow along with a winning team, join us today!</p><p>How You'll Contribute:</p><ul><li><p>Take ownership in helping to run the store by coordinating deli activities, assisting customers, and providing general housekeeping</p></li><li><p>Prepare store-made and packaged food products for sale</p></li><li><p>Execute hot and cold dispensed beverage processes and procedures</p></li><li><p>Win customers over by being friendly and impressing them with your care</p></li><li><p>Always put the safety and happiness of your customers first</p></li><li><p>Be a source for answers as customers ask for directions or need to locate something in the store</p></li><li><p>Ability to work a flexible schedule to include some nights, weekends or holidays</p></li><li><p>Be reliable, accountable and presentable</p></li><li><p>Ability to do some light lifting, working up to 8-hour shifts and doing light paperwork, including basic math</p></li></ul><p>Benefits That Can't Be Beat:</p><ul><li><p>Medical/Dental/Vision and Life Insurance Plans</p></li><li><p>Flexible Scheduling</p></li><li><p>Road to Success Program for career development</p></li><li><p>On-the-job training</p></li><li><p>Competitive pay (paid weekly)</p></li><li><p>Team Member bonus program</p></li><li><p>Holiday pay</p></li><li><p>401(k) with matching contributions</p></li></ul><p>Diversity Statement.</p><p>From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.</p><p>Job Function(s): Restaurant</p><p>Love's Travel Stops &amp; Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and &quot;Clean Places, Friendly Faces.&quot; We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:</p><ul><li><p>Gemini Motor Transport, one of the industry's safest trucking fleets</p></li><li><p>Speedco, the light mechanical and trucking service specialists</p></li><li><p>Musket, a rapidly growing, Houston-based commodities supplier and trader</p></li><li><p>Trillium, a Houston-based alternative fuels expert</p></li></ul> Love's Travel Stops & Country Stores, Inc. Sioux City IA

Sports Book Host

Hard Rock Casino Sioux City