Sports Book Host

Hard Rock Casino Sioux City Sioux City , IA 51103

Posted 2 weeks ago


We are one of the most globally recognized companies specializing in the casino, hospitality and restaurant industries. We have recently created a Sports Wagering division to leverage our brand reach and considerable resources to extend our presence. We are looking for a well-rounded individual with experience in the sports wagering/casino industry. This role will be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player's interaction with the Sportsbook and its related products.


(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  • Record wager requests from patrons and input them into the wagering system

  • Manage a cash drawer for taking wagers and making payouts and reconcile this drawer

  • Commit to detecting and advising customers at risk of potential responsible gaming issues

  • Effectively communicate Policies and Procedures to customers regarding wagering rules and policy's

  • Promote and educate patrons on the availability of all sports related products and wager types

  • Self-driven team players looking to create/follow a career path within the company

  • Capable of working efficiently in a high volume work environment

  • Knowledgeable with Sports wagering terminology

  • Possess excellent customer service/support skills

  • Experienced in troubleshooting and triaging complicated matters related to player inquiries

  • Proficient experience using computers and navigating software systems


Must have ability to:

  • Must be a legal resident of the United States and available to work at our Sioux City, IA property on a rotating shift basis. Shifts will be at varying hours of the day and night, 7 days per week, 52 weeks per year

  • Must hold or be able to obtain a License from the Iowa Racing and Gaming Commission

  • Excellent command of the English language

  • Competent working knowledge of MS Office applications

  • Advanced knowledge of online and/or brick and mortar casino and sports book operations not a requirement, but a plus!


In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.

  • Perform the duties described in compliance with local laws and regulations.

  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.

  • Have knowledge of the Property's programs to address problem gambling.

  • Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Iowa Gaming Regulations and Internal Controls.

  • Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.

  • Reports any acts of wrongdoing on behalf of any staff member that they have knowledge.

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Sports Book Host

Hard Rock Casino Sioux City