Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.
We would love to have you join the Scheels team!
The E-Commerce Hardlines Web Customer Service Associate will work closely with the E-commerce team and store associates to provide superior customer service to our Scheels.com customers.
What it takes to be a Scheels Expert:
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Responding to customer enquiries via email, in bound phone calls and instant messages
Ability to work independently and with a team
Exceptional written and verbal communication skills
Strong organizational skills
Ability to multitask and hold multiple conversations
Ability to focus and prioritize tasks with motivation and confidence
Basic to advanced computer skills and knowledge on Microsoft Office
Ability to follow written, oral and diagram instructions
Ideal candidate will have Associates Degree (AA/AS) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Must be flexible to work between 8a.m. and 5p.m., Monday through Friday, with some weekends as needed averaging 40 hours per week
Scheels offers a complete benefits package to include:
Employee Stock Ownership Program
Health & Dental Insurance
Short Term & Long Term Disability Insurance
All State Accident Insurance
Employee Assistance Program
Paid Time Off
Equal Employment Opportunity
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate