Sport & Outdoor Web Customer Service

Scheels Sports Fargo , ND 58102

Posted 10 months ago

Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.

We would love to have you join the Scheels team!

Overview:

The E-Commerce Hardlines Web Customer Service Associate will work closely with the E-commerce team and store associates to provide superior customer service to our Scheels.com customers.

What it takes to be a Scheels Expert:

Customer Service

  • Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"

Culture

  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency

  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

  • Show respect and appreciation for others and Scheels

  • Arrive to work and meetings 10 minutes early

Servant Leadership

  • Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

  • Ability to adapt to a changing work environment

  • Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

  • Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

  • Demonstrate pride and ownership of their work while meeting expected deadlines

The Essentials:

  • Responding to customer enquiries via email, in bound phone calls and instant messages

  • Ability to work independently and with a team

  • Exceptional written and verbal communication skills

  • Strong organizational skills

  • Ability to multitask and hold multiple conversations

  • Ability to focus and prioritize tasks with motivation and confidence

  • Basic to advanced computer skills and knowledge on Microsoft Office

  • Ability to follow written, oral and diagram instructions

Expert Experience:

Ideal candidate will have Associates Degree (AA/AS) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Activity:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Schedule:

Must be flexible to work between 8a.m. and 5p.m., Monday through Friday, with some weekends as needed averaging 40 hours per week

Benefits:

Scheels offers a complete benefits package to include:

  • Employee Stock Ownership Program

  • Associate Discount

  • Health & Dental Insurance

  • Short Term & Long Term Disability Insurance

  • All State Accident Insurance

  • Employee Assistance Program

  • Paid Time Off

  • Holiday Pay

  • 401(K)/Roth(K)

  • Maternity Leave

  • Bereavement

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate


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Sport & Outdoor Web Customer Service

Scheels Sports