Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Spectrum Store Supervisor

Expired Job

Spectrum Wauwatosa , WI 53213

Posted 4 months ago

The Spectrum Store Supervisor will support team efforts to promote and sell Spectrum products and services with a positive attitude. The Supervisor will ensure teams meet or exceed sales goals and customer experience objectives. The Supervisor shall actively and consistently support all efforts to enhance the customer experience by effective coordination, including the welcome and wait process.

MAJOR DUTIES AND RESPONSIBILITIES

  • Manage the Store function and team within scope of responsibility to create a successful retail sales environment

  • Coach teams on identifying opportunities to generate sales by applying the Customer Interaction Process (CIP).

  • Maintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum, as well as our competitors

  • Demonstrate subject matter expertise on billing system and other Store applications, Spectrum products, pricing, packaging, promotion and demonstrate the cross-functional knowledge needed to sustain a successful retail sales environment

  • Maintain store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers

  • Recruit, interview, hire and train Store personnel

  • Schedule employee work hours and maintain appropriate levels of staffing for all Stores within scope of responsibility. Assign tasks to team members as needed

  • Ensure team compliance with Cash Management Policy and work order controls

  • Perform monthly drawer audits, review and approve billing adjustments generated by team and maintain petty cash funds and change funds

  • Provide daily coaching and leadership to store teams, including training, performance recognition and improvement. Make corrective action recommendations as needed.

  • Assess and provide guidance and monitor compliance with Company policies

  • Provide feedback to Store Management on store functions and employee performance

  • Effectively manage crisis situations and escalate to Store Management as necessary

  • Perform other duties as assigned by management

  • Must possess mastery of Store Leader functions and assist team with customer interactions as needed

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner

  • Possess a self-motivated, competitive spirit and desire to exceed sales goals

  • Carry a positive and professional demeanor

  • Detail oriented and a good problem solver

  • Flexibility to work in multiple locations

  • Basic math skills

  • Knowledge and ability to use computer and software applications

  • Proficiency in cash handling procedures

  • Handle multiple tasks in a fast-paced team environment

  • Prioritize, organize effectively and work independently

  • Valid driver's license and ability to meet Spectrum's motor vehicle requirements

Education

Bachelor's Degree or equivalent work experience

Related Work Experience

Sales experience: 5+ yrs.

Customer Service experience: 5+ yrs.

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Knowledge of latest technology and device

WORKING CONDITIONS

  • Retail environment

  • Exposure to moderate noise level

  • Travel as required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13557 Business Unit: Marketing


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Spectrum Assistant Store Manager

Spectrum

Posted 4 weeks ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 JOB SUMMARY Responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. MAJOR DUTIES AND RESPONSIBILITIES In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees. Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers. Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control. Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed. Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction. Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors. Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control. Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings. Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process. Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success. Implements and enforces the cash management policy and completes timely audits of their Spectrum store. In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures. Provides management with frequent updates about key events in their store. Assists with Store Manager functions and performs other duties as requested by management. REQUIRED QUALIFICATIONS Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills Significant time working inside a destination-style shopping environment Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment Displays passion for delivering a great customer experience during multiple roles in their career Detail oriented and a good problem solver High comfort level with personal technology, such as mobile devices and personal video platforms Knowledge and ability to use computer and software applications Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively Education Bachelor's Degree or equivalent work experience PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to make qualitative judgments Some experience in implementing sales training and employee development programs Some knowledge of identifying trends, risks and communicating those to management RELATED WORK EXPERIENCE Management experience: 1+ yr. Telecommunications/wireless experience: 1-3 yrs. Sales/Customer Service experience: 3-5 yrs. WORKING CONDITIONS Retail environment Exposure to moderate noise level Work hours and travel to other locations as business needs dictate Handle a physically demanding job, lifting up to 35 lbs. Ability to stand for prolonged periods of time Professional attire and appearance Valid driver's license and ability to meet Charter's motor vehicle requirements The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. Business Unit: Marketing Spectrum Wauwatosa WI

Spectrum Store Supervisor

Expired Job

Spectrum