Spectrum Store Lead

Spectrum Dayton , OH 45401

Posted 3 months ago

JOB SUMMARY

The Spectrum Store Lead will promote and sell Spectrum products and services with a positive attitude and meets or exceed sales goals and customer experience objectives. The Store Lead will also actively and consistently support all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process.

MAJOR DUTIES AND RESPONSIBILITIES

  • Demonstrate proficiency in identifying opportunities to generate sales by applying the Customer Interaction Process (CIP)

  • Consistently deliver solutions by providing support and education on Spectrum products and services

  • Assist in placing orders and scheduling appointments, as necessary

  • Provide support to Supervisor and other team members related to Cash Management, customer escalations, sales experience, store appearance, and equipment reconciliation

  • Maintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum, as well as our competitors

  • Mentor and provide guidance to Store Associates and Specialists

  • Monitor and reconcile Petty Cash and Change Drawers

  • Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers

  • Provide additional coverage and support for multiple locations when supervisor is not present or unavailable

  • Provide feedback to supervisors on Store functions and employee performance as requested

  • Perform other duties as assigned by management

  • Must possess mastery of Store Associate and Specialist functions and assist team with customer interactions as needed

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person , on the phone, and by written communication in a clear, straight-forward, and professional manner

  • Possess a self-motivated, competitive spirit and desire to exceed sales goals

  • Carry a positive and professional demeanor

  • Detail oriented and a good problem solver

  • Flexibility to work in multiple locations

  • Basic math skills

  • Knowledge and ability to use computer and software applications

  • Handle multiple tasks in a fast-paced team environment

  • Prioritize, organize effectively and work independently

  • Accurately handle payment transactions

Education

High School Diploma or equivalent experience

Related Work Experience

Sales experience: 4-5 yrs.

Customer Service experience: 4-5 yrs.

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Knowledge of latest technology and devices

Valid driver's license and ability to meet Spectrum's motor vehicle requirements

WORKING CONDITIONS

  • Retail environment

  • Exposure to moderate noise level

  • Work scheduled shift hours and over time as needed

  • Ability to stand for prolonged periods of time

  • Handle a physically demanding job, lifting up to 35 lbs.

  • Required to wear a uniform

Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

Business Unit: Marketing


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Lead Consultant

Fedex

Posted 4 weeks ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Job Number: 1942269BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 048 : Ohio Valley Address Line 1: 7275 Poe Ave City: Dayton State: Ohio Zip Code: 45414 Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us. FedEx Office Career Preview Position Summary The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) * Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers * Manages production flow to ensure all production orders are done right and on time * Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs * Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management * Sets up complex orders and performs multiple tasks at the same time * Responsible for ensuring quality during and after production process * Ensures communication among shifts * Coordinates pick-up and delivery of customer orders * May provide leadership to team members on an assigned shift * Assists in the training of store team members * Collates, sorts and organizes customer orders * Operates the Point of Sale terminal (POS), handles financial transactions and makes change. * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows instructions of supervisors and assists other team members in performing store functions * Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures * Secondary responsibility for coordination of all shipping related services and activities, to include: * Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates * Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services * Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies * Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * All other duties as needed or required Minimum Qualifications and Requirements * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills * For new hires, must meet all FedEx Office employment qualifications in force at time of hiring * For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) * Suggests areas for improvement in internal processes along with possible solutions * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Applies Quality concepts presented at training during daily activities * Supports FedEx Office Quality initiatives EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com. Fedex Dayton OH

Spectrum Store Lead

Spectrum