The Spectrum Inside Sales Manager is a professional and highly motivated Manager. You will be able to use your strong coaching skills and sales developmental experience working in a fast-paced dynamic Call Center Sales environment. In this role you will mentor a team of Sales Supervisors and be accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensure that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Monitor activities daily to ensure quality standards are met or exceeded.
Monitor individual and team sales performance to ensure best in class sales practices
Establish and maintain interdepartmental relationships to ensure alignment on all Spectrum communications initiatives.
Handle all customer complaints and escalations as required.
Periodic international travel required
Perform other duties as required by management.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Must have ability to work in a pay for performance, structured environment and be able to respond to customer/employee inquires within a timely period.
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. Microsoft Word, Outlook, etc.)
Ability to work with others to resolve problems, handle requests or situations
Ability to work seated for prolonged periods of time
Knowledge of cable and telecommunications products and services a plus
Bachelor's Degree or equivalent work experience required
Related Work Experience Number of Years
Call Center Management Experience 5+
Call Center Sales Manager experience 1
Hours may vary. Five-day workweek must include one weekend day.