Spectrum Inside Sales Manager

Spectrum West Columbia , SC 29172

Posted 1 month ago

JOB SUMMARY

The Spectrum Inside Sales Manager is a professional and highly motivated Manager. You will be able to use your strong coaching skills and sales developmental experience working in a fast-paced dynamic Call Center Sales environment. In this role you will mentor a team of Sales Supervisors and be accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

  • Motivate a team of individuals to meet or exceed established sales targets.

  • Develop new sales strategies within the call center to maximize opportunities.

  • Ensure that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

  • Monitor activities daily to ensure quality standards are met or exceeded.

  • Monitor individual and team sales performance to ensure best in class sales practices

  • Establish and maintain interdepartmental relationships to ensure alignment on all Spectrum communications initiatives.

  • Handle all customer complaints and escalations as required.

  • Periodic international travel required

  • Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

  • Must have ability to work in a pay for performance, structured environment and be able to respond to customer/employee inquires within a timely period.

  • Ability to handle multiple projects and tasks

  • Ability to make decisions and solve problems while working under pressure

  • Ability to prioritize and organize effectively

  • Ability to show judgment and initiative and to accomplish job duties

  • Ability to use personal computer and software applications (i.e. Microsoft Word, Outlook, etc.)

  • Ability to work with others to resolve problems, handle requests or situations

  • Ability to work seated for prolonged periods of time

  • Knowledge of cable and telecommunications products and services a plus

Education

Bachelor's Degree or equivalent work experience required

Related Work Experience Number of Years

Call Center Management Experience 5+

Call Center Sales Manager experience 1

WORKING CONDITIONS

Office environment

Hours may vary. Five-day workweek must include one weekend day.


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Spectrum Inside Sales Manager

Spectrum