Specimen Processing Group Lead

Category Specimen Processing Location Chantilly, Virginia Job function Operations Job family Specimen Processors

Shift Night Employee type Regular Full-Time Work mode On-site

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

• Demonstrates a proficiency and understanding of all job duties in Specimen Processing department

• Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed

• Assists all SPT's in proper test selection and problem resolution

• Answers and clarifies employee questions (including laboratory personnel) regarding processing

• Provides appropriate feedback to supervisor(s) when problems arise.

• Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift

• Monitors supply inventory, ordering supplies as needed

• Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required

• Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)

• Perform all other job duties as assigned

• In addition to above, the group leader may assist the supervisor(s) in the following:

• Prioritizing work assignments

• Monitoring production and activity of all SPT's in order to meet departmental deadlines

• Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment

• Ensures effective employee utilization through workforce planning to include staffing weekends and holidays

• Makes suggestions and recommendations to enhance workflow

• Helps manage department overtime

• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

QUALIFICATIONS

Required Work Experience:

Internal candidates minimum of one year in SPT III/related role

Preferred Work Experience:

• 3 years experience in a laboratory environment with Specimen Processing experience preferred.

• Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical and Mental Requirements:

• Performs multiple tasks simultaneously and with interruptions, physical and mental stress

• Works in a biohazard environment and practices good safety habits

• Able to sit or stand for long periods

Knowledge:

N/A

Skills:

• PC skills including the ability to run reports & use to manage workflow; real-time thru-put

• Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.

• Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task

• Demonstrates strong interpersonal skills that foster a positive environment

• Demonstrates flexibility and adaptability

• Drives frequent employee interaction on the floor providing feedback, coaching, and guidance

• Demonstrates excellent communication skills and ability to answer questions with both internal and external clients

• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures

• Works under pressure and assists department in maintaining productivity and quality goals

• Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems

EDUCATION

High School Diploma or Equivalent

LICENSECERTIFICATIONS