The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
UC Berkeley's University Health Services (UHS) is a dynamic health system that serves the campus through comprehensive medical, mental health, insurance, and health promotion services for all students, as well as a variety of health programs for faculty and staff. UHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports a diverse campus community, through equitable access and culturally competent, high-quality programs and services.
The Clinical Services Program within UHS includes urgent care, primary care and specialty clinics, laboratory, pharmacy, physical therapy, radiology, and a major medical insurance plan. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic career. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year. Learn more at uhs.berkeley.edu
The Specialty Services Nurse Manager is responsible for supervision, operations, and quality assurance of Specialty clinic including goals and objectives, budget, and policies & procedures, in accordance with the strategic direction, mission, vision and policies set by the UHS and campus. This position works under direction of the Clinical Services Director to coordinate consistency and quality of clinic operations and patient flow systems, and works closely with the Medical Director and Quality Committee at UHS to ensure compliance with federal, state, local and accreditation regulations and standards. Provides leadership to clinical team, sets team goals, and implements plans to achieve those goals. Recommends changes to unit or sub-unit policies and practices. Identifies risks and responds accordingly. Exercises independent judgment within defined procedures, policies, and department protocols to determine appropriate action. Effective management reduces costs, personnel time, risk to the organization and improves timely access to care.
Key Responsibilities include:
I. Leadership, Planning, and Analysis:
As a member of the Clinical Services leadership team, establishes, periodically reviews, and recommends changes to policies which affect both the department and other units.
Works with Quality Improvement teams to identify, assess, and problem solve patient care concerns throughout Specialty Clinics. Monitors the quality of care rendered by Specialty clinic physicians and clinic support staff for adherence to AAAHC standards and defined internal controls. Responsible for providing timely feedback to Specialty physicians as needed to assure that satisfaction with care remains high. Designs and executes corrective action plan(s) designed to address deficiencies in collaboration with the Medical Director. Proactively identifies areas of risk and establishes systems to protect patients and organizational assets.
Ensures Specialty staff evaluate and promote effective procedures to meet and anticipate patient needs; monitors patient satisfaction; reviews surveys and interviews patients as needed.
Under the direction of the Clinical Services Director, assist with annual budget planning for the clinic, monitor revenue and expenses on a quarterly basis, and anticipate and plan for unusual expenses.
Manages and coordinates Specialty Clinic daily operations, maintaining patient care objectives, clinical protocols, policies and procedures. Ensures clinic has functioning equipment, and monitors purchase of materials and supplies. Oversees standards and consistency in the ordering and maintenance of exam, microscope, and utility room supplies.
Manages the scheduling and training of Specialty clinicians and support staff according to clinic and client needs; maintains and monitors staffing records and statistics. Strategically plans and adjusts on-site clinics schedules to meet fluctuations in demand and need for acute access based on ongoing assessment. Identifies patient access issues to appointments and recommends changes to templates and scheduling rules. Coordinates the planning, preparation, and evaluation of the impact of the Operational Calendar on scheduling and staffing.
Promotes safety of patients and staff through continuous monitoring of assigned clinic or sub-unit for compliance with infection control programs and Health & Safety policies and procedures as appropriate.
Develops and implements policies and procedures that ensure patient satisfaction, compliance with care delivery protocols, compliance with documentation standards, and support the operations of the clinics.
Coordinates and participates in a variety of Human Resources activities, including employment, training, classification, and ensuring the completion of required processes related to Human Resources and payroll.
Demonstrates awareness of staff strengths and areas for growth to develop strategies to maximize staff efficiency, morale, and effectiveness.
Monitors and evaluates work of direct reports.
IV. Clinical Case Management & Direct Patient Care:
Monitor inboxes of Specialists within the EMR, triaging urgent results for timely response and communicating results to patients. Triage and respond to results and medical records transmitted by FAX or Mail.
Working closely with PC Nursing Staff and SHIO Case Manager, coordinates case management for high acuity cases that involve coordination across multiple insurance plans, specialties, and both in and out of area healthcare facilities and physicians.
Under the supervision of a physician and in accordance with nursing protocols, assist in the care of students during their appointment, including during procedures, for suture removal, and during the placement and removal of orthopedic devices.
Supervisory/management training or equivalent experience in an outpatient healthcare setting.
Skills to collaborate effectively with clients and medical/clinical staff. Knowledge of and leadership skills working in an integrated team environment.
Skills to establish priorities, objectives, and timelines and to complete assignments in a timely manner in a resource constrained environment.
Ability to anticipate patient flow problems or scheduling conflicts and intervene effectively to maintain high patient satisfaction levels and smooth operations.
Effective analytical and problem solving skills.
Organizational skills and attention to detail.
Broad clinical skills in providing and supervising the appropriate medical care to patients.
Effective communication and interpersonal skills to interact with patients, staff members, and other members of the medical community.
Skills in coaching, mentoring, and motivating staff.
Experience with electronic/medical record systems, excellent computer literacy.
Outpatient clinical nursing experience including assessment and triage of acute patient concerns
Ability to case manage selected high complexity cases to assure quality of care.
BSN or Bachelor's degree in related field required.
Must have current and valid California State RN license.
CPR certification required.
Knowledge and experience in ambulatory care AAAHC and/or Joint Commission accreditation standards to assure full compliance.
Knowledge and skill to perform nursing procedures including EKG's, suture removal, medication injections; ear lavage, and diagnostic hearing and vision testing; spirometry.
Knowledge, skill and ability to apply orthopedic appliances including ace wraps, cervical collars, knee immobilizer as well as remove casts.
Salary & Benefits
Annual Salary $86,600 - $132,000. Includes full eligibility to generous UC benefits plan.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
University Of California